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ServiceCenter Login Page Cannot Be Accessed After ServiceCenter Is Mapped to the Public Network

Created: Nov 14, 2021 09:40:58Latest reply: Dec 7, 2021 09:23:59 448 3 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

in FusionCloud v3.0.5.SP5:

I face System fault :The ServiceCenter login page cannot be displayed after ServiceCenter is mapped to the public network , when Run the white-ls-cfg show command on the active and standby ServiceCenter nodes. The command output indicates that the whitelist is not configured. After the public network IP address is added to the whitelist, the ServiceCenter login page can be accessed


What I should to do ?

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Featured Answers
AymanOT
MVE Author Created Dec 7, 2021 09:23:59

Root Cause of fault is:


The public network IP address is not added to the ServiceCenter whitelist.


Solution:

Log in to the active and standby ServiceCenter nodes as user galaxmanager.


Run the white-ls-cfg show command on the active and standby
ServiceCenter nodes and check whether the public network IP address is
added to the whitelist.
If no IP address is displayed, the public network IP address is not added to the whitelist.


If the public network IP address is not configured, run the
following command on the active and standby nodes to add the public IP
address to the whitelist:
white-ls-cfg add Public network IP address





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E.DR_91
MVE Author Created Nov 14, 2021 09:43:47

Dear Friend:

Please check the below procedure:


  1. Log in to the active and standby ServiceCenter nodes as user galaxmanager.


  2. Run the white-ls-cfg show command on the active and standby
    ServiceCenter nodes and check whether the public network IP address is
    added to the whitelist.
    If no IP address is displayed, the public network IP address is not added to the whitelist.


  3. If the public network IP address is not configured, run the
    following command on the active and standby nodes to add the public IP
    address to the whitelist:
    white-ls-cfg add Public network IP address


Cause of fault is:


The public network IP address is not added to the ServiceCenter whitelist.


View more
  • x
  • convention:

All Answers
E.DR_91
E.DR_91 MVE Author Created Nov 14, 2021 09:43:47

Dear Friend:

Please check the below procedure:


  1. Log in to the active and standby ServiceCenter nodes as user galaxmanager.


  2. Run the white-ls-cfg show command on the active and standby
    ServiceCenter nodes and check whether the public network IP address is
    added to the whitelist.
    If no IP address is displayed, the public network IP address is not added to the whitelist.


  3. If the public network IP address is not configured, run the
    following command on the active and standby nodes to add the public IP
    address to the whitelist:
    white-ls-cfg add Public network IP address


Cause of fault is:


The public network IP address is not added to the ServiceCenter whitelist.


View more
  • x
  • convention:

Chenxintao
Chenxintao Admin Created Nov 14, 2021 09:47:20

Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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AymanOT
AymanOT MVE Author Created Dec 7, 2021 09:23:59

Root Cause of fault is:


The public network IP address is not added to the ServiceCenter whitelist.


Solution:

Log in to the active and standby ServiceCenter nodes as user galaxmanager.


Run the white-ls-cfg show command on the active and standby
ServiceCenter nodes and check whether the public network IP address is
added to the whitelist.
If no IP address is displayed, the public network IP address is not added to the whitelist.


If the public network IP address is not configured, run the
following command on the active and standby nodes to add the public IP
address to the whitelist:
white-ls-cfg add Public network IP address





View more
  • x
  • convention:

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