Hello everyone!
Today, I'd like to share a case.
Problem Description
OSS integration Solution: Service Provisioning function is deployed between OSS and U2000, NBI is XML.
U2000 Operation: Upgrade software version from V200R014C60SPC200 to V200R014C60SPC203
Issue: Service Provisioning from OSS to U2000 failed.
Problem Analysis
Troubling shooting by below steps:
1. Confirm app used on OSS for Service Provisioning, they feedback the App is http://XX.XX.XX.XX:30102/wsdl (XX.XX.XX.XX is the IP address of U2000 Server Host)
2. From information, 30102 is exact communication port of agt_cst_xml process.
3. Check if the process agt_cst_xml is running or not through U2000 System Monitor. The status of agt_cst_xml process is stopped and the start mode is manually.
Root Cause
As the start mode of process agt_cst_xml is manually, it will not be started when U2000 Server restarts. During software upgrade, U2000 Server will be stopped and started again. After U2000 Server starts, status of process agt_cst_xml remains stopped. Need start the process by manually.
Solution Description
1. Open U2000 System Monitor client
2. In the Service Monitor sheet, find process agt_cst_xml in the process list, and right click, then choose start.
3. Observe the status, waiting the status becomes running.
4. Test service provisioning from OSS to U2000, it's OK.
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