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Security update (AP)

Created: Nov 10, 2021 08:09:02Latest reply: Nov 10, 2021 14:02:41 331 9 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello

A couple of years ago I purchased AP2051DN-S.


I am trying to update the software on page https://support.huawei.com/enterprise/en/wlan/ap2000-pid-21903399/software/253540745, I can not download it


Please help me download the latest software for my model, using wifi is not secure with outdated software
current software is V200R009C00SPC800


I am happy to provide SN and other info, but can't find where I must enter it to download the update


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DDSN
Admin Created Nov 10, 2021 08:15:11

Hi andmed,
We can't download the software directly and send it to you. You cannot download the software. Your account may not have sufficient permissions. You are advised to contact TAC to obtain the software.

https://e.huawei.com/en/service-hotline-query


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DDSN
DDSN Admin Created Nov 10, 2021 08:11:10

Hi andmed,
Please wait patiently. Our engineers are looking for answers to your questions.
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DDSN
DDSN Admin Created Nov 10, 2021 08:15:11

Hi andmed,
We can't download the software directly and send it to you. You cannot download the software. Your account may not have sufficient permissions. You are advised to contact TAC to obtain the software.

https://e.huawei.com/en/service-hotline-query


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Thank you

Yes I have product registered but is says coverage expired

id


I do not want feature updates, I just want security patches, but I cant download anything


using unpatched wifi is unsafe

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DDSN
DDSN Admin Created Nov 10, 2021 08:41:52

Hi andmed,
The AP2051DN-S functions as a FAT AP and does not require a patch. As you can see, there are no patches on the software download page.

software download page


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Oh yes I See

the versions available for download are V200R008 and next is V200R010 and  mine is V200R09 in between


does it mean that patches are not made for V200R09? why?
or I can just use update for V200R019? (does it cost additional money?)



ver






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DDSN
DDSN Admin Created Nov 10, 2021 09:46:04

Hi andmed,
V200R019C00SPC906 is recommended. You can directly upgrade V200R09 to V200R019 according to the upgrade guide.
https://support.huawei.com/enterprise/en/doc/EDOC1100110044?idPath=24030814|21782164|21782201|22318527|21903399
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Yes I want to upgrade, thank you!
Thats why am here

However as I say I cant download, all downloads under lock I am not sure why ☹️


I have a device, its https://support.huawei.com/enterprise/en/wlan/ap2051dn-s-pid-22920883/software?offeringId=21903399 EOM is 2021-12-31 


device is registered on my account with serial number, but coverage says "expired" (see previous screenshot)

what is means? can anyone help me with my device? 


it is under maintanace and registered but I do not understand what is happening with support


lock


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Download links finally worked! This can be closed Thank you !! Now I am struggling to actually update software here https://forum.huawei.com/enterprise/en/incorrect-manual-unknown-reason-for-error-upgrade-failed-due-to-a-failure-in-downloading-the-version-file/thread/789845-869?page=2
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fuzi_yao
fuzi_yao Created Mar 17, 2022 03:09:18 (0) (0)
If the AP version needs to be updated, you can use the AP SN to upgrade the account permissions. After the permissions are upgraded, you can download the AP version.  

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