Got it

Huawei Enterprise Support Community

Community Forums Security

SecoClient not working on...

SecoClient not working on MacOS from time to time

Created: Aug 10, 2020 18:04:25Latest reply: Aug 11, 2020 07:17:43 384 2 0 0 0

Rewarded HiCoins： 0 (problem resolved)

View the author ^1#

Hi

We had SecoClient installed on one of our users MacBook a few weeks ago.

Until a few days he was using it correctly, but he recently has reported that the client failes to connect. When this happened he also try to connect from his iPad (same user, same connection, same source home network) and the problem does not occurs.

We also tried from using a smartphone hotspot, with the same result.

The only solution we found was to reinstall and reconfigure the client on his Macbook, what solved the issue but just for 2 days. Now the problem has happened again.

You'll find attached the error in spanish, but the translation should be something like:

"Error establishing the VPN connectoin. It's possible that the VPN server isn't available."

Any suggestion?

Attachment: You need to log in to download or view. No account? Register

ssl vpn error secoclient macos USG6500

x
convention：
Emotion(0)

Like (0) Dislike (0) Favorite(0) Report

 Previous: USG6000E dual WAN, separate specific traffic for each WAN

Next: HTTPS URL Filtering problem

Featured Answers

Recommended answer

(0) (0)

Popeye_Wang Admin Created Aug 11, 2020 07:17:43

Hi,
Please try the latest version of secoclient (7.0.2.26).
https://support.huawei.com/enterprise/en/security/usg6500e-pid-23178619/software/250803052?idAbsPath=fixnode01|24030814|9856724|21430823|22984760|23178619

If you are using this version, the version may be incompatible with your MAC version, kindly contact tac for confirmation.
https://e.huawei.com/en/service-hotline-query
Thank you for your understanding.

View more

x
convention：

decFDL Created Aug 11, 2020 20:25:05 (0) (0)
Hi @Popeye_Wang
I was using version 5 of the app. I updated it to the last version you detailed me, but the error persists

All Answers

(0) (0)

^2#

Popeye_Wang Admin Created Aug 11, 2020 07:17:43

Hi,
Please try the latest version of secoclient (7.0.2.26).
https://support.huawei.com/enterprise/en/security/usg6500e-pid-23178619/software/250803052?idAbsPath=fixnode01|24030814|9856724|21430823|22984760|23178619

If you are using this version, the version may be incompatible with your MAC version, kindly contact tac for confirmation.
https://e.huawei.com/en/service-hotline-query
Thank you for your understanding.

View more

x
convention：

decFDL Created Aug 11, 2020 20:25:05 (0) (0)
Hi @Popeye_Wang
I was using version 5 of the app. I updated it to the last version you detailed me, but the error persists

Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:

Politically sensitive content
Content concerning pornography, gambling, and drug abuse
Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy

Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.

Please bind your phone number to obtain invitation bonus.