Search Help

Latest reply: Oct 8, 2019 17:53:14 19371 25 3 1

Search Rules

Enter a keyword in the search box and press Enter or click the Search icon. Then the desired information is displayed.

The search rules are as follows:

  • Keywords are case-insensitive. For example, you will obtain the same search results if you enter configuration, Configuration, or CONFIGURATION in the search box.
  • A search using multiple keywords separated by spaces will return results that contain all the keywords. For example, a search for install application will return all documents containing both install and application.
  • Use double quotation marks for an exact search. For example, a search for "data configuration" will return all documents containing the exact phrase data configuration.
  • An asterisk or star (*) indicates zero or multiple characters. For example, a search for data* will return not only documents containing data, but also those containing all the words that build upon the root data, such as database or datagram.
    Search Help-1314007-1 NOTE:
    If the keyword entered contains asterisks (*), at least two characters( excluding wildcard character) must be included to ensure search efficiency and accuracy.
  • A question mark (?) indicates one character. For example, a search for ?2000 will return documents containing a word with five characters and ended with 2000, such as M2000 or N2000.
  • The full-text search scope covers the document title, abstract, keywords, and text.
  • If you enter keywords in the search box at the top of the page, the information is searched in Enterprise Support by default. You can specify the search scope or change the search scope on the result page.
    Search Help-1314007-2 NOTE:
    If you need to search for the information in the Huawei Support Community channel, click Huawei Support Community in the channel selection area on the result page.
  • You search only for Chinese information if the language of the GUI is Chinese and only for English information if the language is English. You can change the website language on the upper part of the result page.
  • You can obtain more search results after logging in. The search scope depends on user's permission. The search results vary according to user's permission even if the same keyword is used.
    Search Help-1314007-3 NOTE:
    If a Search Help-1314007-4 icon is placed next to the title, you need to apply permission to view this information.

The highlights are as follows:

  • The association search function is provided. When user enters a keyword in the search box, a list of recommended searches are displayed. For example, when users enter trouble, a list of recommended searches are provided, including troubleshooting and troubleshooting cases. After user selecting the desired word and press Enter, the results related to the word will be displayed.
  • The synony search function enables you to find the synonyms of a keyword based on Huawei's proprietary telecommunications synonym file. For example, when you search for mirror, mirror and backup can be found.
  • The XXX search function enables you to use one keyword to find all documents containing words with the same root as the keyword. For example, a XXX search for communicate will return not only documents containing communicated, but also those containing communication, communicable, communicates, or communicating.
  • Users can filter search results by product, resource type, or release date. For details, see Narrowing the Search Scope.

Narrowing the Search Scope

  • You can filter search results under the conditions shown in Figure 1, and observe the following requirements:

    • Huawei Support website allows you to filter search results by product, resource type, or release date. For example, if you need to search for the documents related to installation and upgrade, choose Installation and Upgrade Resource Type.
    • If the required filter criteria cannot be found on the left of the search result page, it is recommended that you do not perform a search. If the filter criteria is absent, a search operation will not return any results. For example, if you cannot find the Wireless > WiMAX node under Filtered By Product, the search results will not contain the contents related to WiMAX.
    • When you enter another keyword in the search box, the existing filter criteria will be used to filter the search results.
    • The selected filter criteria are displayed in the upper part of the search result page. You can click the Search Help-1314007-5 icon or the filter criteria again to cancel the search filter criteria.
    Figure 1 Search result page
    Search Help-1314007-6
  • If you enter keywords in the search box at the top of the page, the search scope is the whole website by default. You can also perform search within a specified scope.

    Search Help-1314007-7 NOTE:
    You can perform search in Product Documentation, Software & Tools, Troubleshooting Cases, Bulletins & Other Resources , Enterprise Support, and Huawei Support Community. If you search for information within the whole website, the search scope is the whole website excluding the Huawei Support Community column and some information that is not categorized.

    Users can search for information in specified search scopes by using the following ways:

    • Select search scope, as shown in Figure 2.
      Figure 2 Search result page
      Search Help-1314007-8
    • If you search for the information in the search box of a column, the search scope is column content. You can search information in the Product Support, Service Solutions, Software, Troubleshooting Cases, and News columns.

      For example, if you search for information in the Product Support column, as shown in Figure 3, the search scope contains all the documents about all the products in the navigation tree in the Product Support column.

      Figure 3 Searching by product
      Search Help-1314007-9

Search Result Page

Figure 4 shows the search result page.
Figure 4 Search result page
Search Help-1314007-10

The parameters on the search result page are described as follows:

  • ①: displays the keywords used for a search. You can select a language and a search scope (all the information is selected by default) above the search box. By default, you search only for Chinese information if the language of the GUI is Chinese and only for English information if the language of the GUI is English.
    Search Help-1314007-11 NOTE:
    When you enter another keyword in the search box, the existing filter criteria will be used to filter the search results. On the lower part of the search result page, the same search box is also provided for your search.
  • ②: displays all search result filter criteria.
  • ③: displays the number of search results returned and the selected filter criterion. You can click Search Help-1314007-12 to cancel the search result filtering.
  • ④: displays the .hdx documents that meet the search criterion, including the document title, abstract, and topic titles. A maximum of five topic links are displayed. When your pointer is placed over a topic link, the abstract of the topic is displayed. If an .hdx document has more than five topics that contain the desired keyword, clicking More reveals all the topic results found in the .hdx document.
  • ⑤: displays the documents that are not in .hdx format, including the document title and abstract.
  • ⑥: searches a channel. If you click a channel label rather than changing the keyword, you can search the corresponding channel.
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user_2693079
user_2693079 Created Nov 5, 2016 17:31:00
Upgradr firmware huawei G630-U10 , B159 
user_2737245
user_2737245 Created Feb 6, 2017 14:27:18
is there ascend p7 pl-10 upgrade to marshmallow 
vallishaikh
Created Apr 17, 2016 02:49:39 Helpful(0) Helpful(0)

hi how can help me 

for my huawei mobile bordband e303f wifie is no workins so help me

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thuyeinwin
thuyeinwin Created Nov 30, 2016 21:23:02
hi 
kinga_bart
Created Feb 20, 2016 16:54:31 Helpful(0) Helpful(0)

Hello, my name is Kinga. 

My phone is Huawei Honor x3. My problem is that I can't download any aplications (like Messenger, Facebook, Instagram etc.). My app center is in Chinese, I'm not able to understand anything or even find there 'normal' Facebook. I'd like to update my phone. 

What shall I do? Help me please. 

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sherif66666
Created Jan 6, 2016 23:26:57 Helpful(0) Helpful(0)

Firmware Upgrade

  • x
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alyas6333
Created May 18, 2016 01:41:03 Helpful(2) Helpful(2)

Upgrade Huawei HG658b

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miangelo
Created Jun 30, 2016 02:01:28 Helpful(0) Helpful(0)

My Huawei U8667 in Mexico has Android 2.3.6 I want to update to any Android 4.up. how can I do it? because I need to set up new apps. thanks so much

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xxx99xx
Created Jun 25, 2016 02:35:56 Helpful(0) Helpful(0)

 b315s-936
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user1966
Created Aug 20, 2016 22:21:37 Helpful(1) Helpful(1)

Firmware Upgrade huawie p8 lite

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zlittle
Created Dec 15, 2016 08:16:04 Helpful(0) Helpful(0)

hey i need help my Secospace usg9520 firewall interface could not up could you pls guide
me to configure it
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hjaj
Created Dec 22, 2016 13:16:44 Helpful(0) Helpful(0)

Upgrade 5172As-22
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