Got it

SC cannot connect SM

Latest reply: Sep 29, 2018 07:19:59 1035 2 11 0 0

issue:
 
when you install Agile Controller in multiple SC scenario , testing the communication failed from SC to  SM ,and i can ping from SC to SM , but test failed . It's so strange issue.
 
Handling progress:
 
Check server firewall , find firewall is enable ,and the server system has been reinfored by security software .

So we cannot shutdown the system firewall .
Then create a new rule for SC to SM on both servers .permit SC to SM ,and same as SM to SC
Then test communication again , it's successful .
 
root cause :
 
when you install only SC ,and connect with SM , you should enable a security permit rule for SC and SM communication .

This post was last edited by Finn92 at 2018-09-29 05:52.

Thanks for sharing this, usually in the planning phase you decide how many SCs will you have but it's better to know this trick in case in future it's added a new SC, for redundancy :)
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I am very interested for this post, Thanks for you sharing . On Network server , just display Master and Slaver device , no matter if you install how many SC , it just only displays two Network Server. About the root cause , I think we need to give a
Statement on the document .
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