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Save template Pane camera on Favorites Lost

Created: Apr 28, 2020 00:19:52Latest reply: Jul 6, 2020 23:07:15 624 13 0 0 0
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The customer save Template IVS_Client to Menu Favorites and Now all Favorites Loss, please help

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Hey,girl
Created Apr 28, 2020 01:14:14

Posted by Hey,girl at 2020-04-28 00:39 Did you do anything before you lost it?Please describe your component version information in detail.
Please ensure that the current login account is the same as the previous login account.
And then contact R&D engineers to check the database.
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Roni
Roni Created Apr 28, 2020 02:18:34 (0) (0)
same account, i was open ticket to TAC,  
All Answers
Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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Roni
Roni Created Apr 28, 2020 00:33:07 (0) (0)
Ok  

Did you do anything before you lost it?

Please describe your component version information in detail.

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Roni
Roni Created Apr 28, 2020 00:55:01 (0) (0)
The end user not do anything before, he can't get Version, and we haven't access or remote to server  

5.4.3  Favorites

The IVS system provides view favorites and camera favorites.

5.4.3.1  View Favorites

You can add frequently used views to a favorites folder so that you can quickly switch among views.

Background

The following can be saved as views:

  • Camera connections

  • Live video pane layouts

  • Decoder channels

  • Alarm panes

  • Single or group camera sequencing (excluding camera sequencing plans)

Procedure
  1. Log in to the IVS client as the Admin user and click Live Feed

2. Double-click an online camera in the Cameras panel or drag the online camera to a video pane. You can view the live video

Camera favorite

3. Choose Favorites > View Favorites.

      4. Click imgDownload?uuid=04c181f897564031b5d9f15, as shown in Figure 5-177. In the dialog box that is displayed, enter East Road in the View name text box.
The Tianmushan Road view favorites folder is created. Repeat the preceding steps to create another view favorites folder Xixi Road, and click OK.

     5. Double-click Xixi Road to view live video from the cameras on the Xixi Road or Tianmushan Road to view live video from the cameras on the Tianmushan Road.


5.4.3.2  Camera Favorites

You can add frequently-used cameras to a camera favorites folder so that you can quickly locate these cameras whenever you want to use them.


Procedure
  1. Log in to the IVS client as the Admin user and click Live Feed

         2. Double-click an online camera in the Cameras panel or drag the online camera to a video pane

Camera

         3. Choose Favorites > Add Camera.

        4. Optional: Click imgDownload?uuid=5b38a5e0d33b46df8bd779d. In the dialog box that is displayed, enter a name in Name

        5. Click OK.

         6. Add cameras to a camera favorites folde

Camera


  1. Select a folder in the Favorites area on the left.

  2. Click imgDownload?uuid=04c181f897564031b5d9f15.

  3. In the dialog box that is displayed, select cameras to add to the folder.

  4. Click Save.
    Cameras are added to the favorites folder

 NOTE:

To add a camera in the camera list to a favorites folder, you can also right-click the camera and choose Add to Favorites from the shortcut menu.

https://support.huawei.com/enterprise/en/doc/EDOC1000145260?section=j007




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Roni
Roni Created Apr 28, 2020 01:09:28 (0) (0)
from the link i check, solutin relate to not found playback recording  
Unicef
Unicef Reply Roni  Created Apr 28, 2020 02:04:42 (0) (0)
Please check again I have edit it  
Roni
Roni Reply Unicef  Created Apr 28, 2020 02:19:45 (0) (0)
The problem not how to create Favorites Camera, but All Favorites Camera was saved suddenly gone  
Unicef
Unicef Reply Roni  Created Apr 28, 2020 02:22:22 (0) (0)
Have you restarted it yet?  
Roni
Roni Reply Unicef  Created Apr 28, 2020 07:50:04 (0) (0)
end user info to me, he have restart the PC  
Posted by Hey,girl at 2020-04-28 00:39 Did you do anything before you lost it?Please describe your component version information in detail.
Please ensure that the current login account is the same as the previous login account.
And then contact R&D engineers to check the database.
View more
  • x
  • convention:

Roni
Roni Created Apr 28, 2020 02:18:34 (0) (0)
same account, i was open ticket to TAC,  
Save template Pane camera on Favorites Lost-3363281-1
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  • x
  • convention:

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