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RTN 980 not logging in fo...

RTN 980 not logging in for remote maintainance

Created: Nov 29, 2020 10:36:24Latest reply: Nov 29, 2020 11:11:49 255 4 0 0 0
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hi, fellows


RTN 980 not logging in for remote maintainace using U2020. i have tried changing GNEs several times but the problem still persist. the NE is processing traffic as normal but challenges arise when there is need to configure parameters remotely.


The adjacent NEs surrounding it are all logged in and can be managed remotely.


please help in solving. below is a screenshot of the unlogged NE

NE with arrow pointed


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wissal
MVE Created Nov 29, 2020 11:11:49

Hello,

If orderwire calls cannot get through when services are normal, there is an orderwire fault.

Fault Causes

  • The phone set is set incorrectly.

  • The phone line is connected incorrectly.

  • The orderwire is configured incorrectly.

  • The orderwire unit is faulty.

  • The system control unit is faulty.

  • The line unit or radio link is faulty.

Fault Locating Methods

  • Check whether the phone set is set correctly, whether the phone line is connected correctly, and whether the orderwire is configured correctly.

  • Replace the possibly faulty board to locate the fault.

Troubleshooting Procedure

Figure 5-17  Procedure for troubleshooting orderwire faults
download?uuid=768137b25a81439ca211b5da44808231
Table 5-25  Description of the procedure for troubleshooting orderwire faults
Comment No.Description
1

Check the following points:

  • Check whether the ring current switch "RING" on the phone set is set to "ON".

  • Check whether the dialing mode switch is set to "T", namely, the dual tone multi-frequency mode.

  • An orderwire phone set should be in on-hook state when it is not in communication, and the upper-right red indicator in the front view of the orderwire phone set should be off.

    If the red indicator is on, it indicates that the phone set is in off-hook state. Press the "TALK" button in the front of phone set to hook it up. In certain occasions, the maintenance personnel press the "TALK" button is pressed by mistake. As a result, the phone set stay in off-hook state all the time and the orderwire call from the other NEs cannot get through.

2

Check the following points:

  • Whether all orderwire phone numbers on a subnet are of the same length

  • Whether all orderwire phone numbers on a subnet are unique

  • Whether the overhead bytes of all the NEs on a subnet are the same

  • Whether the orderwire port is set correctly

3

Replace the boards where the orderwire unit, system control unit, and line unit are located to locate the fault.

Experience and Summary

To troubleshoot orderwire faults, you must check the orderwire phone periodically.

Detail

https://support.huawei.com/enterprise/en/doc/EDOC0100570627?section=j008


Thanks

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  • convention：

ples1
ples1 Created Dec 5, 2020 21:09:48 (0) (0)
thanks,

but the ne is not set to process VoIP... its a microwave transmission network which we use to process data from our bts(2g,3G and LTE)... but assuming that the orderwire is just a way to see if the NE is processing traffic, yes it is able to process traffic but just that confuguration changes using the NMS is not possible....

GNEs cannot logoin to the NE  
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2#
jason_hu
jason_hu Admin Created Nov 29, 2020 10:39:15

Hello,
We're working on your problem. Please be patient.
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  • x
  • convention：

ples1
ples1 Created Dec 5, 2020 21:01:39 (0) (0)
thanks, still waiting  
(0) (0)
3#
wissal
wissal MVE Created Nov 29, 2020 11:11:49

Hello,

If orderwire calls cannot get through when services are normal, there is an orderwire fault.

Fault Causes

  • The phone set is set incorrectly.

  • The phone line is connected incorrectly.

  • The orderwire is configured incorrectly.

  • The orderwire unit is faulty.

  • The system control unit is faulty.

  • The line unit or radio link is faulty.

Fault Locating Methods

  • Check whether the phone set is set correctly, whether the phone line is connected correctly, and whether the orderwire is configured correctly.

  • Replace the possibly faulty board to locate the fault.

Troubleshooting Procedure

Figure 5-17  Procedure for troubleshooting orderwire faults
download?uuid=768137b25a81439ca211b5da44808231
Table 5-25  Description of the procedure for troubleshooting orderwire faults
Comment No.Description
1

Check the following points:

  • Check whether the ring current switch "RING" on the phone set is set to "ON".

  • Check whether the dialing mode switch is set to "T", namely, the dual tone multi-frequency mode.

  • An orderwire phone set should be in on-hook state when it is not in communication, and the upper-right red indicator in the front view of the orderwire phone set should be off.

    If the red indicator is on, it indicates that the phone set is in off-hook state. Press the "TALK" button in the front of phone set to hook it up. In certain occasions, the maintenance personnel press the "TALK" button is pressed by mistake. As a result, the phone set stay in off-hook state all the time and the orderwire call from the other NEs cannot get through.

2

Check the following points:

  • Whether all orderwire phone numbers on a subnet are of the same length

  • Whether all orderwire phone numbers on a subnet are unique

  • Whether the overhead bytes of all the NEs on a subnet are the same

  • Whether the orderwire port is set correctly

3

Replace the boards where the orderwire unit, system control unit, and line unit are located to locate the fault.

Experience and Summary

To troubleshoot orderwire faults, you must check the orderwire phone periodically.

Detail

https://support.huawei.com/enterprise/en/doc/EDOC0100570627?section=j008


Thanks

View more
  • x
  • convention：

ples1
ples1 Created Dec 5, 2020 21:09:48 (0) (0)
thanks,

but the ne is not set to process VoIP... its a microwave transmission network which we use to process data from our bts(2g,3G and LTE)... but assuming that the orderwire is just a way to see if the NE is processing traffic, yes it is able to process traffic but just that confuguration changes using the NMS is not possible....

GNEs cannot logoin to the NE  
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