Router

Dear user, 

Please kindly note that we are responsible for Enterprise products and your device belongs to the Huawei Consumer group. 

For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check 

the Huawei support website for consumers, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/

Thanks for your understanding!