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RH2288H V3 missing Produc...

RH2288H V3 missing Product SN when adding to eSight

Created: Dec 28, 2018 13:20:59Latest reply: Jan 15, 2019 20:16:02 716 3 0 0 0
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I am trying to add a RH2288H V3 into eSight, SNMPv3 settings are correct but the add fails with the error message


"Failed to add the server. Possible cause:The server Product SN is Nonexistent."


When checking from the iBMC the Product Serial Number field in overview is empty.


serverFusionServer RH2288H V3 Rack ServereSight

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Root.
Created Dec 29, 2018 01:25:26

Did you replace the mainboard before ? if yes , please get the contract number and then create a ticket to TAC . ask them to burn the SN into server . if your OS is Linux , try to run command "dmidecode -s system-serial-number" to get the SN from OS .
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Root.
Root. Created Dec 29, 2018 01:25:26

Did you replace the mainboard before ? if yes , please get the contract number and then create a ticket to TAC . ask them to burn the SN into server . if your OS is Linux , try to run command "dmidecode -s system-serial-number" to get the SN from OS .
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Root.
Root. Created Dec 29, 2018 01:28:14

if you didn't replace mainboard never , did you try to upgrade iBMC and BIOS ?
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o.alshafaey
o.alshafaey Created Jan 15, 2019 20:16:02


if you didn't replace mainboard never , did you try to upgrade iBMC and BIOS ? this is true or you can change to another new RH .
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