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Reset sun2000 3ktl unsucc...

Reset sun2000 3ktl unsuccessful

Created: Feb 25, 2021 11:33:05Latest reply: Feb 26, 2021 12:25:24 485 6 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hello,
My inverter is not connected to internet. I can't access to installer mode via fusionhome. I tried several time to reset the inverter without success.
1- switch off DC an AC
2- switch on AC
3- wait until led2 (AC) blinks
4- switch off AC
5- wait until all LEDs off
6- switch on DC and AC in sequence
7- wait untill all LEDs blinks
8- 30 seconds later the access to inverter WiFi via homefusion PW for wifi Changeme and PW 00000a for installer.
I tried this several times without success.
I can't access still not access to the inverter setting.
Any one can help me on this ? Thank you

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Confucius
Moderator Created Feb 25, 2021 20:45:07

@user_4141701, please check the below picture, it will guide you on how to download the FusionSolar APP (ver 2.6.6).

Once you downloaded and installed it, turn Off the Wi-Fi and 3G/4G mobile data, open the APP, swaipe it to left and select Installer Role, then on that page with Username/Password see the three dots (...) on the top right corner, Device Commissioning, scan the QR code, join the Wi-Fi network, select Installer / pass: 00000a

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Recommended answer

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BetterMing
Created Feb 25, 2021 11:40:14

Hello, dear.
Fusionhome app has stopped service. When the inverter version is too high, fusionhome may not be able to connect with the device. You can download the latest fusionsolar app and scan the inverter's QR code to connect the device!
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user_4141701
user_4141701 Created Feb 25, 2021 12:36:51 (0) (0)
Thank you for the prompt answer. I downloaded the version 2.6.3 and this doesn't have option to scan QR code!!!.
Is there a later version ?  
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2#
little_fish
little_fish Admin Created Feb 25, 2021 11:33:49

Dear, we are working on it.
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3#
BetterMing
BetterMing Created Feb 25, 2021 11:40:14

Hello, dear.
Fusionhome app has stopped service. When the inverter version is too high, fusionhome may not be able to connect with the device. You can download the latest fusionsolar app and scan the inverter's QR code to connect the device!
View more
  • x
  • convention：

user_4141701
user_4141701 Created Feb 25, 2021 12:36:51 (0) (0)
Thank you for the prompt answer. I downloaded the version 2.6.3 and this doesn't have option to scan QR code!!!.
Is there a later version ?  
(0) (0)
4#
Confucius
Confucius Moderator Created Feb 25, 2021 20:45:07

@user_4141701, please check the below picture, it will guide you on how to download the FusionSolar APP (ver 2.6.6).

Once you downloaded and installed it, turn Off the Wi-Fi and 3G/4G mobile data, open the APP, swaipe it to left and select Installer Role, then on that page with Username/Password see the three dots (...) on the top right corner, Device Commissioning, scan the QR code, join the Wi-Fi network, select Installer / pass: 00000a

1

View more
  • x
  • convention：
(1) (0)
5#
user_4141701
user_4141701 Created Feb 26, 2021 12:25:24

It works perfectly. Thank you for the support.
I succeeded to recover the connexion.
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Confucius
Confucius Created Mar 3, 2021 08:41:04 (0) (0)
we are glad that you managed to solve the issue! :)  
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