Request for assistance

Hello, friend.

It is recommended that you check the following:

Are all your devices online? Are the cables properly connected? Check whether the longitude, latitude, and time zone are correctly set. Check whether the string capacity and electricity price are correctly set.

Refer to the Structure Specifications section of the DTSU666-H 100 A and 250 A Smart Power Sensor User Manual.

For details, see Installing the DDSU666-H Cable in the DDSU666-H Smart Power Sensor User Manual.

helle you can try this
You can log in to the WebUI, choose System > Data Amendment > Data Recovery, and select the plant or device to perform data recovery at the time when the problem occurs.

The 4G signal may also be poor at the plant site. You can change the 4G setting to 2G in the communication parameters.

1. Log in to the inverter through the app and touch Settings.

2. Click Communication Configuration.

3. Click 4G/GPRS.

4. Select 2G only.