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Recording retrieval error...

Recording retrieval error: 999115462

Created: Sep 21, 2019 01:47:39Latest reply: Sep 21, 2019 02:16:55 478 3 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi, Support


I have a problem.

Some cameras can retrieve recordings, but a message indicating that the file does not exist is displayed during playback. Error code: 999115462




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Hike
Created Sep 21, 2019 02:06:48

Dear Hummer

What is your product type and version?

The following may help you.

999115462
Error name:
The recording file does not exist.

Error description:
The recording file does not exist when the file is renamed.

Possible causes:
The recording file does not exist when the file is renamed.

Troubleshooting procedure:
Check whether the parameters are correct and perform the operation again.
View more
  • x
  • convention：
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2#
Hike
Hike Created Sep 21, 2019 02:06:48

Dear Hummer

What is your product type and version?

The following may help you.

999115462
Error name:
The recording file does not exist.

Error description:
The recording file does not exist when the file is renamed.

Possible causes:
The recording file does not exist when the file is renamed.

Troubleshooting procedure:
Check whether the parameters are correct and perform the operation again.
View more
  • x
  • convention：
(0) (0)
3#
Hummer
Hummer Created Sep 21, 2019 02:12:12

VCN3020 cluster networking V100R003C00SPC200. Some cameras connected in hiksdk mode fail to retrieve recordings.
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4#
Hike
Hike Created Sep 21, 2019 02:16:55

Posted by Hummer at 2019-09-21 02:12 VCN3020 cluster networking V100R003C00SPC200. Some cameras connected in hiksdk mode fail to retrieve ...
In addition, according to the version information you provide, this may be a known problem. You are advised to upgrade the version to the latest version.
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  • convention：
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