Quidway S2700-52P overheating

Latest reply: Sep 18, 2016 07:48:01 6329 9 0 0

Hello!

In our organisation we have two S2700-52P swithes. Both is very hot:

>display environment 
Environment information:
Temperature information:
SlotID   CurrentTemperature  LowLimit  HighLimit
            (deg c )        (deg c)   (deg c )        
 0              57             0         80    

>display environment 
Environment information:
Temperature information:
SlotID   CurrentTemperature  LowLimit  HighLimit
            (deg c )        (deg c)   (deg c )        
 0              62             0         80    

Outside temperature below 28 deg c.

Swithes have fan on the side, but they does not operate. When i'm reboot the switch, fans operates good while switch booting. After boot proccess finished, fans stops and never turns on. It's look like software problem.

]disp cur
#
!Software Version V100R005C01SPC100
Thank you.



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Created Dec 7, 2012 08:06:10 Helpful(0) Helpful(0)

Hi Alexander,

 

Please hit display fan verbose to see if the system "see" the fan operational. Indeed the box is hot, please contact eusupport@huawei.com if replacement is needed.

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Created Dec 8, 2012 02:12:30 Helpful(0) Helpful(0)

]display fan verbose
Slot #     FAN #     Status     Speed Rate     Mode                                                                                             
---------------------------------------------------                                                                                             

0          0         Absent     NA             NA


the same on both switches
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Created Dec 10, 2012 08:34:07 Helpful(0) Helpful(0)

I'm not sure that we can do something to solve this remotely. fan should be there.  Please get in contact with reseller or eusupport@huawei.com for replacement

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Created Dec 10, 2012 09:47:28 Helpful(0) Helpful(0)

Replacement is unacceptable, network uptime is critical to organisation work process, so i want to solve this problem without unmount switches from rack... It's look like firmware problem. I'm just now bought third same switch with same firmware version, and this brand new one have same problem. Can you send me last version of firmare for this switch (i hope it will fix them)?
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Created Dec 10, 2012 10:01:48 Helpful(0) Helpful(0)

What is the system software version you currently have on the switches?

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Created Dec 10, 2012 11:47:23 Helpful(0) Helpful(0)

Latest system software and hot patches can be downloaded from our support website if you are our CSP partner. Please check below the link:

http://support.huawei.com/enterprise/softdownload.action?pid=6691596&idAbsPath=fixnode01|7919710|7919712|7923144|6691596&fastLocation=fastLocation#idAbsPath=fixnode01%7C7919710%7C7919712%7C7923144%7C6691602&nameAbsPath=Product+Software%7CEnterprise+Networking%7CDatacom+Network%7CCampus+Switch%7CQuidway+S2700&ot=clk&pid=6691602&t=831&type=402-00023809

 

if you don't have privilege for download please address to our TAC - eusupport@huawei.com. Regarding V100R005C01SPC100 i've checked in the bug list, i didn't found something regarding fan speed. We suggest to upgrade to V1R6 and load the last hot patch.

 

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Created Jun 22, 2016 13:44:36 Helpful(0) Helpful(0)

期待楼主的后续
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Created Jul 26, 2016 02:46:30 Helpful(0) Helpful(0)

Where did you buy the Huawei S2700-52P-EI-AC Switch?

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Created Sep 7, 2016 13:26:16 Helpful(0) Helpful(0)

As i know, many Huawei Quidway S2700-52P have such problem, but it would not influence the use of them. 

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