[Q&A]how to collect log on CE switch

Latest reply: Jun 24, 2018 17:12:01 525 1 0 0

If you have some issues with CE switch, you can collect the basic logs and send to Huawei TAC for the investigation.

1. collect the command “display diagnostic-information”.

2. collect all the log.log, diag.log, log*log.zip and diaglog*log.zip in the logfile directory. 

3. collect the system log: diagnostic_information.zip 

For the point 2 and 3, You can follow below steps to collect them.

1. Run the command “collect diagnostic information” in the diagnose view:
<HUAWEI> system-view
[~HUAWEI] diagnose
[~HUAWEI-diagnose] collect diagnostic information     //after this command is executed,  then the file ‘diagnostic_information.zip’ will be generated in the root directory and logfile directory.

2. Enter logfile directory, then you can find all the log.log, diag.log, log*log.zip, diaglog*log.zip and diagnostic_information.zip in the logfile, then use any FTP tool to download all the log files to you laptop.
<HUAWEI> cd logfile
<HUAWEI> dir      
Directory of flash:/logfile/                                                                                                        
                                                                                                                                    
  Idx  Attr     Size(Byte)  Date        Time       FileName                     
    0  -rw-      1,215,581  Mar 10 2018 01:28:07   diag.log
1  -rw-        598,074  Mar 08 2018 18:00:28   diaglog_6_20180308180027.log.zip   //if the diag.log exceeds the specified size, diag.log may be compressed into diaglog*log.zip.
2  -rw-        585,565  Mar 09 2018 22:31:53   diaglog_6_20180309223152.log.zip                                                 
    3  -rw-        577,576  Mar 10 2018 05:39:09   diaglog_6_20180310053908.log.zip
4  lrw-             42  Mar 10 2018 06:20:34   diagnostic_information.zip -> flash:/diagnostic_information.zip    
5  -rw-      7,392,575  Mar 10 2018 19:22:18   log.log 
6  -rw-        171,657  Mar 08 2018 13:44:38   log_6_20180308134437.log.zip   //if the log.log exceeds the specified size, log.log may be compressed into log*log.zip.
     7  -rw-         71,056  Mar 09 2018 02:44:38   log_6_20180309024438.log.zip                                                     
    8  -rw-         73,260  Mar 09 2018 15:33:09   log_6_20180309153309.log.zip                                                     
    9  -rw-         71,613  Mar 10 2018 04:21:34   log_6_20180310042134.log.zip    
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wissal
MVE Created Jun 24, 2018 17:12:01 Helpful(0) Helpful(0)

very much informative and useful doc. thanks
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Telecommunications%20engineer%2C%20currently%20senior%20project%20manager%20at%20an%20operator%2C%20partner%20of%20Huawei%2C%20in%20the%20radio%20access%20network%20department%2C%20for%2020%20years%20I%20managed%20several%20types%20of%20projects%2C%20for%20the%20different%20nodes%20of%20the%20network.

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