Production figures not updated in FusionSolar App
Created: Mar 9, 2021 09:33:19Latest reply: Mar 9, 2021 12:20:53
364
13
0
0
0
Rewarded HiCoins：
0
(problem resolved)
- x
- convention：
- Emotion(0)
Featured Answers
|
|
Mortysol
Created Mar 9, 2021 10:00:48
(0)
(0)
Yes, the figures are the same as the final ended for yesterday (annual, monthly & lifetime), but daily shows 0,00 kWh. Checking ”Realtime data” shows daily production so far at approx 10 kWh. There was a similar issue yesterday and the fugures were not updated until late evening. 
BetterMing
Reply Mortysol Created Mar 9, 2021 10:27:21
(0)
(0)
Is there Smartlogger3000 in your power station system? If so, you can refer to the following steps for supplementary data collection.
BetterMing
Reply Mortysol Created Mar 9, 2021 10:28:42
(0)
(0)
If not, you can send the device SN + question to this email: eu_inverter_support@huawei.com
Mortysol
Reply BetterMing Created Mar 9, 2021 12:12:51
(0)
(0)
No I don’t have the Smartlogger 3000. Looking in the app now, the homepage shows daily 2,41kWh and in ”Realtime data” page shows daily 24,26kWh.
BetterMing
Reply Mortysol Created Mar 9, 2021 12:16:15
(0)
(0)
You need to send the question to the mailbox I gave you, and there will be a photovoltaic engineer to restore the data for you.
Mortysol
Reply BetterMing Created Mar 9, 2021 12:22:19
(0)
(0)
Ok, thank you! Any plan on updating the APP soon for better and faster performance?
BetterMing
Reply Mortysol Created Mar 9, 2021 12:29:40
(0)
(0)
I think it is due to server network fluctuations that cause data update delays. It has nothing to do with APP.
Mortysol
Reply BetterMing Created Mar 9, 2021 13:09:23
(0)
(0)
Thank you for fast reply! Now I can’t log in at all. Is this also caused by server network fluctuations? It’s a bit annoying when you can’t login and can’t thrust the figures the app shows you when you finally get logged in. I have sent a mail to the mailbox you stated above.
|
All Answers
|
|
Mortysol
Created Mar 9, 2021 10:00:48
(0)
(0)
Yes, the figures are the same as the final ended for yesterday (annual, monthly & lifetime), but daily shows 0,00 kWh. Checking ”Realtime data” shows daily production so far at approx 10 kWh. There was a similar issue yesterday and the fugures were not updated until late evening.
BetterMing
Reply Mortysol Created Mar 9, 2021 10:27:21
(0)
(0)
Is there Smartlogger3000 in your power station system? If so, you can refer to the following steps for supplementary data collection.
BetterMing
Reply Mortysol Created Mar 9, 2021 10:28:42
(0)
(0)
If not, you can send the device SN + question to this email: eu_inverter_support@huawei.com
Mortysol
Reply BetterMing Created Mar 9, 2021 12:12:51
(0)
(0)
No I don’t have the Smartlogger 3000. Looking in the app now, the homepage shows daily 2,41kWh and in ”Realtime data” page shows daily 24,26kWh.
BetterMing
Reply Mortysol Created Mar 9, 2021 12:16:15
(0)
(0)
You need to send the question to the mailbox I gave you, and there will be a photovoltaic engineer to restore the data for you.
Mortysol
Reply BetterMing Created Mar 9, 2021 12:22:19
(0)
(0)
Ok, thank you! Any plan on updating the APP soon for better and faster performance?
BetterMing
Reply Mortysol Created Mar 9, 2021 12:29:40
(0)
(0)
I think it is due to server network fluctuations that cause data update delays. It has nothing to do with APP.
Mortysol
Reply BetterMing Created Mar 9, 2021 13:09:23
(0)
(0)
Thank you for fast reply! Now I can’t log in at all. Is this also caused by server network fluctuations? It’s a bit annoying when you can’t login and can’t thrust the figures the app shows you when you finally get logged in. I have sent a mail to the mailbox you stated above.
|
|
|
|
Comment
Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
- Politically sensitive content
- Content concerning pornography, gambling, and drug abuse
- Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
