Got it
Huawei Enterprise Support Community
Community Forums Smart PV
Problem with start up!

Problem with start up!

Created: Jul 16, 2020 06:08:01Latest reply: Jul 20, 2020 01:14:18 626 11 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
View the author 1#

 

I can’t start up my new inverter because I will not pass the upgrade phase, it stops at 80%.

When I log in it wants to upgrade immediately and I can only choose to upgrade. When it does not work, I will not move on.

I have tried with both Android and IOS. FusionSolar and FusionHome APP.

I attached a movie on the process.

 

How do I get on?

 

 

Model: SUN2000-10KTL-M0

SN:HV2040126902


Upgrade failure

Like (0) Dislike (0) Favorite(0) Share Report
Previous: need confirmation battery life of this model 6-FMX-150B
Next: Commissioning Smartlogger-3000A
Featured Answers

Best answer

Recommended answer

(0) (0)
BetterMing
Created Jul 16, 2020 06:28:00

Hello, ap_AP.
When upgrading the inverter. The DC side of the inverter needs to be energized.
If it is another problem, you may be required to provide relevant videos and device logs so that we can troubleshoot.

You can get the contact information of the photovoltaic team at the following link: https://solar.huawei.com/eu/Contact

View more
  • x
  • convention：

ap_AP
ap_AP Created Jul 16, 2020 08:29:30 (0) (0)
Thank you for the answer. I thought i could configure it before connecting the solar panels.  
Tang_li
Tang_li Reply ap_AP  Created Jul 17, 2020 01:32:30 (0) (0)
PLS send the LOG of the inverter to US,here .
and use FusionSolar APP update again  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:36:49 (0) (0)
did you connet the inverter to Huawei FusionSolar management sysytem?  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:43:19 (0) (0)
Delete the app on the mobile phone now, download the fusionhome APP, and connect to the inverter to download logs.  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:44:45 (0) (0)
or downloading the SUN2000, do not open the app. Open the airplane mode, open the SUN2000 app, and then manually open the Wi-Fi to connect to the inverter. Do not connect to the Internet. Otherwise, a new version will be pushed.  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:47:42 (0) (0)
with Android  
Tang_li
Tang_li Reply ap_AP  Created Jul 21, 2020 11:41:28 (0) (0)
Which domain name of fusionsolar management system?  
View more replies
All Answers
(0) (0)
2#
olive.zhao
olive.zhao Admin Created Jul 16, 2020 06:08:50

Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
View more
  • x
  • convention：
(0) (0)
3#
BetterMing
BetterMing Created Jul 16, 2020 06:28:00

Hello, ap_AP.
When upgrading the inverter. The DC side of the inverter needs to be energized.
If it is another problem, you may be required to provide relevant videos and device logs so that we can troubleshoot.

You can get the contact information of the photovoltaic team at the following link: https://solar.huawei.com/eu/Contact

View more
  • x
  • convention：

ap_AP
ap_AP Created Jul 16, 2020 08:29:30 (0) (0)
Thank you for the answer. I thought i could configure it before connecting the solar panels.  
Tang_li
Tang_li Reply ap_AP  Created Jul 17, 2020 01:32:30 (0) (0)
PLS send the LOG of the inverter to US,here .
and use FusionSolar APP update again  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:36:49 (0) (0)
did you connet the inverter to Huawei FusionSolar management sysytem?  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:43:19 (0) (0)
Delete the app on the mobile phone now, download the fusionhome APP, and connect to the inverter to download logs.  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:44:45 (0) (0)
or downloading the SUN2000, do not open the app. Open the airplane mode, open the SUN2000 app, and then manually open the Wi-Fi to connect to the inverter. Do not connect to the Internet. Otherwise, a new version will be pushed.  
Tang_li
Tang_li Reply Tang_li  Created Jul 17, 2020 01:47:42 (0) (0)
with Android  
Tang_li
Tang_li Reply ap_AP  Created Jul 21, 2020 11:41:28 (0) (0)
Which domain name of fusionsolar management system?  
View more replies
(0) (0)
4#
Tang_li
Tang_li Admin Created Jul 16, 2020 06:34:17

i cannot find the movie
View more
  • x
  • convention：
(0) (0)
5#
Tang_li
Tang_li Admin Created Jul 20, 2020 01:14:18

HI，ap_AP,can you get the log of inverter?
View more
  • x
  • convention：
Back to list

Comment

Advanced
B Color Image Link Quote Code Smilies
You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login
Huawei Website Support About Huawei Privacy User Agreement Terms of Use Cookies Cookie Settings
Huawei Enterprise Huawei Carrier Forum Training & Certification

Contact Us: e_online@huawei.com Copyright © 2022 Huawei Technologies Co., Ltd. All rights reserved.

APP

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.