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Problem with photos and Huawei cloud

Created: Jan 17, 2022 08:04:38Latest reply: Feb 2, 2022 13:41:46 346 3 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hi all,

I bought a Huawei P30 pro this week and I'm very happy, the phone is a beast and the cameras are unbelievable. I'm a photography https://192168ll.link/ aficionado (by no means a pro, but I know how to use the main settings in a DSLR, and what shutter speed, aperture, ISO, etc https://19216801.onl/. do, and finally the day has come when I doubt whether it makes sense to have a dedicated camera anymore https://routerlogin.uno/...)

But I have a problem with the cloud backups and I haven't found much information in the Internet, so let's see if any kind soul can help.

When I set up the phone, I transferred a lot of photos from my old phone, and I enabled the Huawei cloud backup (because I didn't think about space limits, and I wanted to get started using the phone so I basically was saying yes to most things without much thought).

Now I realize I don't have enough space in the free Huawei cloud because I already have like 20 GB of photos. Shouldn't be a problem: I can use my Google account for photo syncing (I pay for extra Google Drive space so I don't have space issues there) and the Huawei account for syncing of messages, WiFi, etc.

So I set the settings so the phone doesn't sync photos to the cloud. Problem: I did this too late so my Huawei cloud space is already clogged with photos, and now it cannot sync anything.

So my question is: how do I remove the photos from the Huawei cloud without affecting those in the phone? I have tried going to the cloud website, selecting the photos and clicking delete, but then I get a message saying that the photos would be deleted also from synced devices. I don't want to delete the photos from my phone, that's a big red flag!

What I would like is to remove the photos from the cloud but keeping all of them on the phone. Any solutions?

An option to wipe the cloud account and start over with syncing (but again, without affecting any data on the phone) would also do the trick for me.

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Featured Answers
olive.zhao
Admin Created Jan 17, 2022 08:12:12

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support, where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via

Have a nice day!


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Y_T_Z
Y_T_Z Admin Created Jan 17, 2022 08:06:54

Hello, dear.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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olive.zhao
olive.zhao Admin Created Jan 17, 2022 08:12:12

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support, where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via

Have a nice day!


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Unicef
Unicef MVE Created Feb 2, 2022 13:41:46

NICE
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