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Problem of registration on sip trunks on HG8245H modem

Created: May 8, 2019 10:15:58Latest reply: May 10, 2019 01:32:14 1225 3 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi,


I have two trunks configured on a telephony server connected to an HG8245H modem.


I have registration problems all the time, and to fix this problem I have to restart the modem every time.


Do you have a solution ?


Best regards,


Thank you

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Recommended answer

GongXiaochuan
Created May 8, 2019 11:36:48

Hi,

Please check from ONT when the issue happened.

In order to confirm from the below snapshot if the phone register status failed, we need to check if the configuration between all the devices is the same or not.
 
Problem of registration on sip trunks on HG8245H modem-2931995-1
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All Answers
Hi,

Please check from ONT when the issue happened.

In order to confirm from the below snapshot if the phone register status failed, we need to check if the configuration between all the devices is the same or not.
 
Problem of registration on sip trunks on HG8245H modem-2931995-1
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This article contains more resources

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Hi,

The configuration of my trunks is in the server, the ONT serves as gateway.

After some research I found that the ONT blocks the registration requests, so I tried to see the filters and when I checked the box "Enable IP Filter", the problem is corrected without the need to restart it (ONT), after a few hours the problem has reproduced again.

IP Filter

Thank you.



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Are you a customer of the carrier, and if so, please contact your carrier for your disposal. I think this question has something to do with your superior site of your signal.
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