A post can be highlighted if the admins of this community find it valuable.
Below, you can check the full details
Item | Criteria | Key /Non-key Item |
Formatting | The title should be concise and the theme should be correctly described. | Non-key Item |
If fault handling concerns, product models should be provided. | Non-key Item |
The body text should be in the same font size. | Non-key Item |
The description should be clear, without ambiguity. | Non-key Item |
Notes should be provided for a picture. | Non-key Item |
Special code formats should be used for commands. | Non-key Item |
Tags should be properly set. | Non-key Item |
Content | Knowledge sharing | The content should be original and not overlap with the existing content (highlighted posts, product manuals, cases from Knowledge Base, etc.). | Key Item |
The knowledge summary should be correct. | Key Item |
Detailed explanations of knowledge should be provided for users to understand easily. | Non-key Item |
Viewpoints on latest news and solutions in the industry should be unique. | Key Item |
Troubleshooting | The problem description should include version information, networking overview, topology, and configuration information. | Non-key Item |
The fault symptoms should be correctly described. | Key Item |
The analysis and problem locating process should be clear and related principles should be explained. | Key Item |
Detailed process and operations should be provided for solving a problem. | Key Item |
Preventive measures and routine maintenance suggestions based on fault symptoms should be provided. | Non-key Item |
The answer can help users resolve problems. | Non-key Item |
Interaction | Thread starter should reply to users' questions in time (within three days). |
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Note: If there is one Key Item or there are five and more Non-Key Items that do not meet the requirements, the post cannot be highlighted. |
