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Power consumption curve n...

Power consumption curve not shot

Created: Jul 31, 2021 03:07:42Latest reply: Aug 2, 2021 16:56:07 280 3 0 0 0
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After discontinued NETECO and new register fusionsolar my system use smart logger 1000 (firmware 119) power consumption curve not show and positive, negative, energy at power not show.
Please help me.
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BetterMing
Created Jul 31, 2021 03:25:56

Hello, dear.
This is a problem with the Fusionsolar server and you need to contact the PV Center for verification. They will get back to you with the correct data.
Europe Email: eu_inverter_support@huawei.com
China and Asia Pacific: solarservice@huawei.com
Latin America: Email: la_inverter_support@huawei.com
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BetterMing
BetterMing Created Jul 31, 2021 03:09:42

Hello, dear.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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BetterMing
BetterMing Created Jul 31, 2021 03:25:56

Hello, dear.
This is a problem with the Fusionsolar server and you need to contact the PV Center for verification. They will get back to you with the correct data.
Europe Email: eu_inverter_support@huawei.com
China and Asia Pacific: solarservice@huawei.com
Latin America: Email: la_inverter_support@huawei.com
View more
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  • convention：
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Confucius
Confucius Moderator Created Aug 2, 2021 16:56:07

@user_4331035

the Smartlogger 1000 it's the first data logger which is out of production and is not compatible with FusionSolar 7 server, that's why it doesn't show the power consumption into the graph.
The only way to solve the issue is to replace that Smartlogger with Smartlogger 1000A or 3000A.

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