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Port Mapping setting disa...

Port Mapping setting disabled on HG8245H

Created: Dec 6, 2020 10:51:00Latest reply: Dec 6, 2020 11:03:23 549 2 0 0 0
  HiCoins as reward： 1 (problem unresolved)
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Hello, team!

I have a question.


I'm trying to set up a port forward on my router, but it seems like the "new" button to add a port mapping rule is disabled. The buttons to add a port mapping, port trigger, and even DMZ are all disabled.


Is it something that my ISP (who gave me the router) did or did I do something wrong? Is there anything that I can do about it other than ask my ISP to set it up?


Thank you!



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HG8245Hport forwardPort forwarding

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Chenxintao
Admin Created Dec 6, 2020 11:03:23

Hello, friend!


If New is disabled on the port forwarding page, check the following items:


1. Check whether the account for logging in to the device WebUI has the operator permission.

If you do not have sufficient permissions, click: Huawei ONT login account and password


2. Check whether the product is customized for the ISP.

If the product is customized for an ISP, we cannot provide effective assistance to you. You can only contact the ISP to provide a solution.


Thanks!

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Chenxintao
Chenxintao Admin Created Dec 6, 2020 10:54:48

Dear friend!
Please rest assured that we'll be back with an answer shortly.
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Chenxintao
Chenxintao Admin Created Dec 6, 2020 11:03:23

Hello, friend!


If New is disabled on the port forwarding page, check the following items:


1. Check whether the account for logging in to the device WebUI has the operator permission.

If you do not have sufficient permissions, click: Huawei ONT login account and password


2. Check whether the product is customized for the ISP.

If the product is customized for an ISP, we cannot provide effective assistance to you. You can only contact the ISP to provide a solution.


Thanks!

View more
  • x
  • convention：
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