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Please Help about H8310M

Please Help about H8310M

Created: May 5, 2020 16:01:18Latest reply: Jul 20, 2021 00:25:57 535 5 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi everyone!


when I connect to ONT without the network cable and then I put the cable it does not start. and when I connect it with a network cable and shot for more than 1 minute and reconnect the cable it also does not work, what do I do?


Thanks.

ONT Series

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Chenxintao
Admin Created May 8, 2020 01:03:16

Posted by conglapVN at 2020-05-07 16:29 Thanks , When i logged in hg8310m , i cannot find anywhere i can change PON serial number . So , 831 ...
Sorry, my friend, the ONT SN cannot be changed now.
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Chenxintao
Chenxintao Admin Created May 6, 2020 01:01:11

Hello, friend!


After reading your description, I still don't know what the problem is. 

I wish you'd be more specific. 

The HG8310M is not connected to the PC through a network cable. How to set the ONT?


Thanks!

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conglapVN
conglapVN Created May 7, 2020 16:29:41

Thanks , When i logged in hg8310m , i cannot find anywhere i can change PON serial number .

So , 8310m allow me to change serial PON ?
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Chenxintao
Chenxintao Admin Created May 8, 2020 01:03:16

Posted by conglapVN at 2020-05-07 16:29 Thanks , When i logged in hg8310m , i cannot find anywhere i can change PON serial number . So , 831 ...
Sorry, my friend, the ONT SN cannot be changed now.
View more
  • x
  • convention：
(0) (0)
5#
user_4316145
user_4316145 Created Jul 19, 2021 15:07:07

Hello. From the user interface it doesn't allow me to change the default IP address/mask. It's very strange. Is it a firmware problem? How can I change it?
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Chenxintao
Chenxintao Admin Created Jul 20, 2021 00:25:57

Posted by user_4316145 at 2021-07-19 15:07 Hello. From the user interface it doesn't allow me to change the default IP address/mask. It's very ...
Hi, friend!
Only the administrator account can perform configuration operations. For information security control, you need to contact your ISP or device provider if you need the administrator account and password.
Thanks!
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