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PCC product U2980 extension cannot breathe in and out

Created: Sep 27, 2018 13:47:10Latest reply: Sep 27, 2018 16:04:27 642 1 0 0 0
  Rewarded HiCoins: 0 (problem resolved)


1, a ringtones, the IPCC product U2980 phone can not call out, dial the access code is not responding; 

2, the board LED status is normal; 

3, the field personnel use CDE login U2980 failed,Error Tip: Initialization of the communication environment failed, please check whether the communication security mode is consistent, or the required service is running properly.


Featured Answers
nianmo
Created Sep 27, 2018 16:04:27

Dear user,


From the description of the problem the possibility of hardware or link problems (led normal) can be seen.


It is a typical calling problem - the first needs to confirm that the LMT client and U2980 version matches. If the version is matching, log in to U2980, check whether the board status and link configuration is normal, use the extension Dial access code and trace the E2E message.


If the message is found to be OK but still can not get through, you need to confirm the license, command a DSP license check and, if the license is invalid, re-request its activation and call the problem resolution. This is just a general troubleshooting method.

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All Answers

Dear user,


From the description of the problem the possibility of hardware or link problems (led normal) can be seen.


It is a typical calling problem - the first needs to confirm that the LMT client and U2980 version matches. If the version is matching, log in to U2980, check whether the board status and link configuration is normal, use the extension Dial access code and trace the E2E message.


If the message is found to be OK but still can not get through, you need to confirm the license, command a DSP license check and, if the license is invalid, re-request its activation and call the problem resolution. This is just a general troubleshooting method.

View more
  • x
  • convention:

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