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PC connected to Huawei ONT LAN port not getting internet

Created: Feb 23, 2021 10:37:46Latest reply: Feb 23, 2021 10:53:05 664 4 0 0 0
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Working from home and using Huawei Optical Network Terminal. There are 4 LAN ports but connect my PC to any of these LAN port gets not internet status. 


I have one wireless router, if connected to LAN4 it can get internet then my PC can connect via wireless.However if my router connect to LAN1-LAN3, no internet can be detected. 


Is this a hardware failure? 


But my PC still get not internet if I connected to LAN4 which the wireless router can get internet from. 



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Chenxintao
Admin Created Feb 23, 2021 10:53:05

Hello friend!


According to your issue description, the PC fails to access the Internet through the LAN1 to LAN4 ports of the ONT. However, if ports LAN1 to LAN4 of the ONT are connected to a wireless router, the wireless router can access the Internet.

This problem is not caused by the hardware of the device. It should be caused by the configuration of the device. Check whether the working mode of the LAN port is correct.

However, because the home network parameters are planned by your ISP, you may not be able to provide them. Therefore, you are advised to contact your ISP for a solution.


Thanks!

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little_fish
little_fish Admin Created Feb 23, 2021 10:38:44

Hi, we are working on it.
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Chenxintao
Chenxintao Admin Created Feb 23, 2021 10:38:49

Hello, friend!
It's nice to meet you in the community.
We're working on getting the right answer for you.
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Chenxintao
Chenxintao Admin Created Feb 23, 2021 10:39:58

Hello, friend!

Can you give me your model of equipment?

Thanks!

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Chenxintao
Chenxintao Admin Created Feb 23, 2021 10:53:05

Hello friend!


According to your issue description, the PC fails to access the Internet through the LAN1 to LAN4 ports of the ONT. However, if ports LAN1 to LAN4 of the ONT are connected to a wireless router, the wireless router can access the Internet.

This problem is not caused by the hardware of the device. It should be caused by the configuration of the device. Check whether the working mode of the LAN port is correct.

However, because the home network parameters are planned by your ISP, you may not be able to provide them. Therefore, you are advised to contact your ISP for a solution.


Thanks!

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