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PC Client Voice Registration Faults

Created: Jan 17, 2019 06:59:21Latest reply: Jan 19, 2019 14:05:59 470 6 0 0 0

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Log in to the BMU and verify that the unified gateway is correctly configured and in connected state.
Review the tup_call.log log. Check whether 403 and 404 errors exist. If yes, rectify the faults by referring to the IP phone troubleshooting methods.

eSpace Desktop Logs

Log File Name	Description	How to Obtain
ecsdata.log espace.log	Run logs of the PC client.	Choose Start > Run. Enter %appdata% and go to the eSpace_DeskTop\log directory.
tup_cui.log	Log that records the interaction between the PC client and the eServer. You can check the login process of the PC client in this log.
tup_audio.log tup_call.log tup_im_serivce.log tup_mediaservice.log tup_offlinefile.log tup_sdp.log tup_sdpnegotiation.log tup_video.log	TUP platform logs, recording voice registration and call-related information. The tup_call.log file records the SIP voice registration process of the PC client.

Log File Name

Description

How to Obtain

ecsdata.log

espace.log

Run logs of the PC client.

Choose Start > Run. Enter %appdata% and go to the eSpace_DeskTop\log directory.

tup_cui.log

Log that records the interaction between the PC client and the eServer. You can check the login process of the PC client in this log.

tup_audio.log

tup_call.log

tup_im_serivce.log

tup_mediaservice.log

tup_offlinefile.log

tup_sdp.log

tup_sdpnegotiation.log

tup_video.log

TUP platform logs, recording voice registration and call-related information.

The tup_call.log file records the SIP voice registration process of the PC client.

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KarimUC

Created Jan 17, 2019 08:39:24

good needed info the troubleshooting steps

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Tadros

Created Jan 17, 2019 09:58:41

thanks peter it is very good

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peter64

Created Jan 17, 2019 12:36:14

I hope it helped you well @KarimUC

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peter64

Created Jan 17, 2019 12:36:49

You are most welcome @Tadros

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Mohamed_Ayed

HCIE Created Jan 19, 2019 03:04:18

thanks dear for sharing

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Collaboration

Created Jan 19, 2019 14:05:59

what do you mean about ( PC Client Voice Registration )
What is the issue please

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