PBX license cannot be activated on AR1200VW

Created: Apr 5, 2016 08:39:46Latest reply: Apr 5, 2016 23:13:08 1978 1 0 0 0

Check License is uploaded.
<Huawei>dir
Directory of flash:/
Idx Attr Size(Byte) Date Time(LMT) FileName
14 -rw- 1,548 Apr 26 2013 12:50:29 ar_fyqk-6ams-tetc-gh8j-6zfs.dat

When try to activate, the device shows the following information
<Huawei>license active ar_fyqk-6ams-tetc-gh8j-6zfs.dat
Info: The License is being activated. Please wait for a moment.
Info: GTL verify license failed, change an authentic license please.
<Huawei>

Alarm Information
<Huawei>license active ar_fyqk-6ams-tetc-gh8j-6zfs.dat
Info: The License is being activated. Please wait for a moment.
Info: GTL verify license failed, change an authentic license please.

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Ravger Created Apr 5, 2016 23:13:08

1. Check license file. The ESN and Version match.
2. Let customer upload the license again to make sure the file is full. Problem is still here
3. Check patch info. We find there is an known issue. There is a bug for PBX license on new version:
After the AR is upgraded from V200R001 to V200R002, the license in V200R001 fails to be activated. Root cause is that PBX license does not support version upgrade.
Let customer install the patch and the problem is resolved.Root Cause
1. License issue
2. Device issueSolution
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PBX license cannot be activated on AR1200VW

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