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P20 Pro SIP connection fa...

P20 Pro SIP connection fails with Mobile Data

Created: Sep 4, 2018 08:51:14Latest reply: Mar 30, 2019 00:29:46 2556 5 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hello, everyone!


This post talks about the issue that my P20 Pro SIP connection fails with Mobile Data. Please see below for more details.


ISSUE DESCRIPTION


I have an NEC SL 2100 IPPBX deployed. SIP extensions are configured on it.

I am using a P20 Pro. I have installed the SIP phone app ST465 and have configured it to connect to my IPPBX.

The SIP app connects when I am using WiFi connection on my mobile. When I switch to Mobile Data (4G), the connection fails.


POSSIBLE SOLUTION


I have verified whether my colleagues who are using different handsets are able to connect with both WiFi and 4G Mobile Data of the same carrier that I am using.

Any clues on what could be causing the issue on my phone?

Thanks!

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rabee
Created Sep 4, 2018 09:02:12

Dear @GuyArchie,


As per my understanding, you are using a third-party PBX and a third-party softphone. The only Huawei device is the smartphone. 

So we expect you to ask the support team for help in the case of the PBX and the softphone. 

Alternatively, you can check with our Consumer support team on your smartphone, or via the below link:


On the right bottom corner you will see 'Contact us',  then choose 'Online help'.
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chenjun108
chenjun108 Created Oct 31, 2018 02:02:59 (0) (0)
Good answer  
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2#
rabee
rabee Created Sep 4, 2018 09:02:12

Dear @GuyArchie,


As per my understanding, you are using a third-party PBX and a third-party softphone. The only Huawei device is the smartphone. 

So we expect you to ask the support team for help in the case of the PBX and the softphone. 

Alternatively, you can check with our Consumer support team on your smartphone, or via the below link:


On the right bottom corner you will see 'Contact us',  then choose 'Online help'.
View more
  • x
  • convention：

chenjun108
chenjun108 Created Oct 31, 2018 02:02:59 (0) (0)
Good answer  
(0) (0)
3#
chenjun108
chenjun108 Created Oct 31, 2018 02:03:25

It's a good answer
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user_3357547
user_3357547 Created Mar 29, 2019 20:25:29

@rabee Did they resolve the issue for you?
I have the exact same problem. Contacted https://consumer.huawei.com/us/support/
but seems to be that they don't have a solution.
Thanks
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5#
Nasr
Nasr HCIE Created Mar 30, 2019 00:29:46

here it is for Enterprise solution for huawei we support huawei products, regarding your issue please contact https://consumer.huawei.com/us/support/
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