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Outgoing call failure

Outgoing call failure

Created: Dec 25, 2019 08:55:11Latest reply: Dec 25, 2019 08:57:38 487 1 0 0 0
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Hello, everyone!

When a user makes an outgoing call, the system plays the announcement "Sorry, your phone is out of service." How can I solve this problem?

This is my problem, can anyone help me? Thank you!


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rongjie
Admin Created Dec 25, 2019 08:57:38

Hey there!

  Please confirm whether the outgoing call duration limit is configured, which causes the dialing duration to exceed the set upper limit and the user is locked.

  If yes, the user can be unlocked by the administrator. The specific operations are as follows:

  1. Log in to the web management system.

  2. Choose User > SIP User. Select the user to be unlocked and click Unlock under the Local, DDD, or IDD.

 If you have any problems, please post them in our Community. We are happy to solve them for you!


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rongjie
rongjie Admin Created Dec 25, 2019 08:57:38

Hey there!

  Please confirm whether the outgoing call duration limit is configured, which causes the dialing duration to exceed the set upper limit and the user is locked.

  If yes, the user can be unlocked by the administrator. The specific operations are as follows:

  1. Log in to the web management system.

  2. Choose User > SIP User. Select the user to be unlocked and click Unlock under the Local, DDD, or IDD.

 If you have any problems, please post them in our Community. We are happy to solve them for you!


View more
  • x
  • convention：
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