Got it

Our account have been locked .

Created: Apr 26, 2021 07:02:45Latest reply: Apr 27, 2021 03:09:18 403 6 0 0 0
  Rewarded HiCoins: 1 (problem resolved)

Hi there!

I have an problem with my account! I follow all the way to solve this problem on our Forum, finally i still not login my account! 

They said: "Your account has been locked. Contact the Adminstrator". I just send email follow these and i'm try to call them but i want to solve this problem as soon as possible.

(You can please contact Vietnam PV team at apsupport@huawei.com or solarservice@huawei.com

Also, Vietnam hotline: 0060321686868  )


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BetterMing
Created Apr 26, 2021 07:05:24

Hello, dear.
When you enter your password incorrectly too many times, you will be locked out of your account for half an hour. The account is automatically unlocked after half an hour. If the account needs to be unlocked for other reasons. The fastest way is to call the hotline or send an email. Only PV Center has the authority to handle account problems. There is no other way to deal with your account problem quickly.

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All Answers

Hello, dear.
When you enter your password incorrectly too many times, you will be locked out of your account for half an hour. The account is automatically unlocked after half an hour. If the account needs to be unlocked for other reasons. The fastest way is to call the hotline or send an email. Only PV Center has the authority to handle account problems. There is no other way to deal with your account problem quickly.

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Or you can click on the Forgot Password button in the FusionsolarAPP again. Try to change your password.

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Tang_li
Tang_li Created Apr 26, 2021 07:58:49 (0) (0)
or contact:solarservice@huawei.com  
Posted by BetterMing at 2021-04-26 07:05 Hello, dear.When you enter your password incorrectly too many times, you will be locked out of your ...
If I use the China Domestic Inverter not the International Version and my Fusion Account has been locked by Admin.
So how i can get my account back, thank you!
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Tang_li
Tang_li Created Apr 27, 2021 03:14:15 (0) (0)
Your device may not be within the local service scope. Please contact your local vendor and local service personnel.  
Tang_li
Tang_li Created Apr 27, 2021 03:15:10 (0) (0)
Equipment that is not sold locally cannot provide local services.  

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