Operation Failure Due to an Internal Error

Created: Mar 3, 2016 12:44:56Latest reply: Mar 3, 2016 18:54:03 1388 1 0 0 0

When an agent attempts to log in to the Agent Client system, the message "Operation failure due to an internal error" is displayed.

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Bluessss Created Mar 3, 2016 18:54:03

1. Check whether the CTI and Agent Server can ping each other.
If yes, go to the next step.
If no, check the network between the CTI and Agent Server to rectify the fault.
2. View the Agent Server logs.
a. Log in to the Agent Server as the elpis user.
b. View the logs.
tail -f /home/elpis/tomcat7/logs/catalina.out
3. If the error logs listed in Table 5-2 are found, rectify the fault accordingly

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Operation Failure Due to an Internal Error

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