Got it

ONT wheezing

Latest reply: Sep 25, 2021 17:35:38 282 6 1 0 0


Hello everyone I use  ONT models EG8120L and EG8120L5 with VOICE service. I noticed that days after the installation on the client, the phone has a lot of hiss, resolving only by restarting the ONT. 

however this problem occurs randomly, some clients more often and some not. I've done tests with other phones, wires, etc. and the problem resolves if I restart ONT or reconfigure it.

 I checked firmware too and it's current.

 I would like to know if there is any configuration or adjustment that I can make, or if it is any adjustment due to the fact that I live in Brazil.

 Thank you very much in advance


DDSN
Admin Created Sep 16, 2021 11:49:20

Hi MatyNottar,
Please wait patiently. Our engineers are looking for answers to your questions.
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Hi friend.


Based on your description, I can't tell the cause of the failure.

You can use the VoIP Diagnose function of the ONT to collect fault information and then determine the fault. The detailed operations are as follows:


Click the System Tools tab, and choose VoIP Diagnose from the navigation tree on the left. In the right pane, set POTS Index and click Start Test to start a voice loop line or circuit line test. The following figure shows the parameter settings for a loop line test.

1


NOTE: If you want to perform a loop line test during a call, select Forced Test On Busy.


The following figure shows the parameter settings for a circuit line test.

1


Thanks.

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Captura 1

Captura 2

segue capturas realizadas

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Posted by MatyNottar at 2021-09-16 17:29 segue capturas realizadas

Hello, friend!

Can you help collect the two files of the ONT? Based on the screenshots you provide, I cannot accurately locate the fault.

You can refer to the following link: ONT Information Collection Guide

(For details, see method 2. Two files are collected.)

Thanks!



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Posted by user_40257687 at 2021-09-17 01:06 Hello, friend!Can you help collect the two files of the ONT? Based on the screenshots you provide, ...


hello friend

i download and send you

thanks


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