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ONT EG8145V5 - PROBLEM

ONT EG8145V5 - PROBLEM

Created: Aug 26, 2021 13:16:17Latest reply: Aug 27, 2021 13:19:26 598 5 0 0 0
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Hello guys,


I have an ONT restoring randomly without anyone doing it, I have disabled all access to this ONT as http, telnet, ssh, etc.


I configure it and between few hours it restore automaticaly.


The log is in user log:


2021-08-26 04:35 [Error][Alarm-Log] AlarmID:10451a,AlarmLevel:Error,Default configuration file restoration starts. Terminal:KEY

2021-08-26 04:35 [Error][Alarm-Log] AlarmID:10451c,AlarmLevel:Error,Default configuration file restoration successful. Terminal:KEY

2021-08-26 04:35 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER


Does Someone could help me about this?

EG8145V5ONT Wi-FI

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Nino_Chou
Admin Created Aug 26, 2021 13:26:32

Hi friend.


The 104001 alarm code is usually reset due to a power supply problem to the equipment environment. You can check whether the power supply of the device meets the power consumption requirements of the device.


You can refer to the following post, which is similar to the fault symptom you described:

https://forum.huawei.com/enterprise/en/hg8245q-restarts-unexpectedly-alarmid-104001-alarmlevel-error-device-reset/thread/430009-861?page=2


In addition, I see that users who have the same problem as yours have taken the following steps to solve the problem. Maybe you can try it again:

  1. Power off the device.

  2. Unplug all Ethernet and fiber cables.

  3. Re-equipment

  4. Plugin the cables one by one.

  5. After all cables are connected, the equipment starts to work normally.


Thanks.

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Nino_Chou
Nino_Chou Admin Created Aug 26, 2021 13:16:42

Hello, friend!
It's nice to meet you in the community.
We're working on getting the right answer for you.
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romario_araujo
romario_araujo Created Aug 26, 2021 13:24:36

Posted by Nino_Chou at 2021-08-26 13:16 Hello, friend!It's nice to meet you in the community.We're working on getting the right answer for y ...
Thank you so much
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4#
Nino_Chou
Nino_Chou Admin Created Aug 26, 2021 13:26:32

Hi friend.


The 104001 alarm code is usually reset due to a power supply problem to the equipment environment. You can check whether the power supply of the device meets the power consumption requirements of the device.


You can refer to the following post, which is similar to the fault symptom you described:

https://forum.huawei.com/enterprise/en/hg8245q-restarts-unexpectedly-alarmid-104001-alarmlevel-error-device-reset/thread/430009-861?page=2


In addition, I see that users who have the same problem as yours have taken the following steps to solve the problem. Maybe you can try it again:

  1. Power off the device.

  2. Unplug all Ethernet and fiber cables.

  3. Re-equipment

  4. Plugin the cables one by one.

  5. After all cables are connected, the equipment starts to work normally.


Thanks.

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  • convention：
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Unicef
Unicef MVE Created Aug 26, 2021 14:21:55

Great
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Diego.Silva
Diego.Silva MVE Author Created Aug 27, 2021 13:19:26

Good!
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