Hello, everyone. I want to share a EC product case. On-premises: Conference Creation Fails on the UI or WebUI, and a Message Is Displayed Indicating that the Authentication Password Fails to Be Registered

Background

Scenario : On-premises: Conference Creation Fails on the UI or WebUI, and a Message Is Displayed Indicating that the Authentication Password Fails to Be Registered

Method introduction & Solution

Conference Creation Fails on the UI or WebUI, and a Message Is Displayed Indicating that the Registration Password Authentication Fails or the SIP Conference Service Number Is Incorrect

Possible Causes

The conference networking mode does not match.

Handling Procedure:

1. Log in to the web system, choose System Settings > Conference Parameters > Advanced > Networking Mode, and check whether SMC is selected for the on-premises scenario.

2. If SMC is not selected, select SMC, save the settings, and try again.

Set the networking mode to SMC for the corporate office (internal network).

Set Networking Mode to Uportal for WeLink cloud (HUAWEI CLOUD/Public Cloud).

On-premises, set the network mode to SMC.

Conclusion

The above scenarios are completed in the laboratory environment, only for case reference, not as the guidance basis for specific problems. If there are further questions. Please obtain the above log and send it to R&D or contact us with TAC support team.

Postscript

If you have any questions, welcome to reply and exchange, looking forward to your reply and good comments. thank you.