OMU portal login failure

Latest reply: Aug 31, 2019 13:11:47 140 3 4 0

This post talks about an OMU portal login failure. Please find below how to tackle it.

【Problem description】

OMU portal login failure.

【Problem analysis】

1. Both the active and standby server OMU portals couldn’t be logged in.

2. The float IP was in a different segment than the server IP.

3. Services were not running and could not be started.

【Root cause】

The float IP was in a different segment with the server IP and the OMU service was notrunning, which led to the OMU portal login failure.

【Solution description】

1. The customer confirmed it was a new site without any data and reinstalled the 2 VCN servers.

2. After reinstallation, the services are running and the OMU portal can be logged in again.

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Created Aug 18, 2019 09:18:53 Helpful(0) Helpful(0)

can you share screenshots for the troubleshooting steps?
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Created Aug 20, 2019 06:51:26 Helpful(0) Helpful(0)

Thanks, This is helpful.
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Created Aug 31, 2019 13:11:47 Helpful(0) Helpful(0)

please provide screenshots for clarification.
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