When the customer open the IVS client,the MU show error.
Alarm InformationMedia server recording space insufficiency alarm
Handling Process1.We checked the storage on the OMU portal.
2.We checked the recording plan.
3.We collected the logs of the MU and OMU module
4.we didn't find any error from the logs.
5.We checked the recording method.
Root CauseWe set up to recycle the video by time, so this information is displayed when the video is recycled.
SolutionWe are setting the message not displaying in the IVS client again.
END
When the customer open the IVS client,the MU show error.
Alarm InformationMedia server recording space insufficiency alarm
Handling Process1.We checked the storage on the OMU portal.
2.We checked the recording plan.
3.We collected the logs of the MU and OMU module
4.we didn't find any error from the logs.
5.We checked the recording method.
Root CauseWe set up to recycle the video by time, so this information is displayed when the video is recycled.
SolutionWe are setting the message not displaying in the IVS client again.
END
