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Old Phones Cant call The New one

Created: Mar 12, 2016 19:58:42Latest reply: Mar 13, 2016 01:10:20 1303 1 0 0 0

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Issue Description

Customer install the new telephone series , working fine can call the other phones normaly
old series cant call the new series

Alarm Information

when the Old phone try to call the New one give error [ Not Acceptable here] ]

x
convention：
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emil.gilels Created Mar 13, 2016 01:10:20

Handling Process

• Check the accounts setting [working fine]
• try to replace the account and it was fine
• collect the logs from the phones and U1910 analysis it found the problem

Root Cause

The Old Phone was sending RTP/SAVP , which not supported by default on the new series eSpace 7910

Solution

enable the RTP/SRTP on the new phone , from web interface of the phone

Suggestions

Enable this option by default on the setting of the new series, may be on the software release

x
convention：

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Old Phones Cant call The New one

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