<Description>
1. Join AD domain failed.
2. AD domain is not available.
2019-07-30 05:40 DST 0xF4045002B Fault Major Recovered 2019-07-30 05:40 DST The AD domain service of vStore (ID 5, name XXX) on controller (ID 0) is unavailable..
<Root Cause>
1. The management port and logic port on the main controller is link down. For example, the management port is not collected.
2. There is no ip on the management port.
3. The management ip is not reachable to the AD domain. For example, the port 53(DNS), 88(TCP) ,389(TCP/UDP) ,445(TCP) ,464(TCP/UDP) are forbidden by the firewall.
<Solution>
1. Find the main controller first. Run “sys showcls” command to see with is master and the node id of the master. As the picture below, the master node id is 0, so 0A is the main controller.
2. Check the logic port and the management port of the main controller, to see if the all logic port and the management port is link down.
For 18500 and 6800, two controller shares one management port, so please check if there is management ip on the main controller. First show the management ip.
and then go to minisystem, run ifconfig in minisystem to see if there is management ip on the main controller.
As shown in the picture below, the management port of controller 0A is link down.
As shown in the picture below, there is no logic port on controller 0A
So all the logic port and management port of the main controller is not available
3. Solve the network problem. Make sure there is logic port and management port of the main controller is available
4. If there is ip on the logic port and management port of the main controller, login the main controller with cli on putty. Ping the ip of AD domain and telnet the ip of AD domain with port 53(DNS), 88(TCP), 389(TCP/UDP), 445(TCP) and 464(TCP/UDP). If it is not reachable, solve the network problem.
<Urgent Solution>
NA
<Check after Recover>
Join the AD domain again and make sure if it is successful.
< Applicable Versions >
1. OceanStor V3/V5 product all versions.
2. AD domain installed on all windows version.
