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OceanStor S5500T - The error code is 11

Created: Mar 31, 2016 05:57:39Latest reply: Mar 31, 2016 05:58:45 1587 1 0 0 0

Issue Description

OceanStor S5500T in alarm tab show "The error code is (11). These error is related to internal PCIe ports, are faulty and can affect the host interfaces.

The alarm is a Major one and have ID 0xe02040004.

OcenaStor S5500T, Version : V100R005

OceanStor S5500T - The error code is 11-1237059-1

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ms.america Created Mar 31, 2016 05:58:45

Handling Process
First is to collect the logs and check the Event file:

Raised Local Time Alarm ID Alarm Level Recovered Local Time Description Suggestion:

2015-09-23 04:40 0xe02040004 Major None The controller (controller 0, controller A) is faulty. The error code is (11). Step 1 Contact technical support engineers for further handling.

In order to solve this issue, you have to replace the faulty controller.
Root Cause
Root cause of this issue is hardware faulty.Solution
Replace the faulty controller.

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OceanStor S5500T - The error code is 11

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