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Oceanstor S2200T not boot...

Oceanstor S2200T not booting up

Created: Aug 16, 2020 08:46:55Latest reply: Aug 17, 2020 02:56:54 438 8 0 0 0
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Hello,

I have an Oceanstor s2200t storage, it was working fine untill electricity went down, after turning the storage on, it stays at safe mode of booting, i have inserted the command which continues to normal mode but LED went RED, i have attached serial cable and took some logs using putty and it's showing me some errors that i can't find a solution for. Now, my server which is connected through iscsi is not seeing the storage and my data is really important, i will loose my job for that, appreciate if you can help as soonest. I have attached the logs.

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OceanStor StorageoceaniscsistorageHelp

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little_fish
Admin Created Aug 16, 2020 09:20:35

Dear ALI,

Please follow the right procedure to power on the S2200T, and make sure all devices have been properly installed.

Which let turns red? This figure will help you understand the error.

s2200t

More information about S2200T product documentation:

https://support.huawei.com/hedex/hdx.do?lib=EDOC10000057473118G2D8&docid=EDOC1000005747&lang=en&v=16&tocLib=EDOC10000057473118G2D8&tocV=16&id=os_n8000_inst_0637&tocURL=resources/dita/installation_guide/nas/installation_guide_s565868t/os_n8000_inst_0638.html&p=t&fe=1&ui=3&keyword=power%2Bon

Hope this can help you. 


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ALI_ES
ALI_ES Created Aug 16, 2020 10:56:35 (0) (0)
The Controller enclosure alarm indicator is turning RED  
little_fish
little_fish Reply ALI_ES  Created Aug 16, 2020 11:23:03 (0) (0)
Steady red: An alarm whose severity is major or higher is generated on the storage system. I see some errors in the log. It's better to contact TAC.  
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DDSN
DDSN Admin Created Aug 16, 2020 08:48:17

Please wait patiently. Our engineers are looking for answers to your questions.
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little_fish
little_fish Admin Created Aug 16, 2020 09:20:35

Dear ALI,

Please follow the right procedure to power on the S2200T, and make sure all devices have been properly installed.

Which let turns red? This figure will help you understand the error.

s2200t

More information about S2200T product documentation:

https://support.huawei.com/hedex/hdx.do?lib=EDOC10000057473118G2D8&docid=EDOC1000005747&lang=en&v=16&tocLib=EDOC10000057473118G2D8&tocV=16&id=os_n8000_inst_0637&tocURL=resources/dita/installation_guide/nas/installation_guide_s565868t/os_n8000_inst_0638.html&p=t&fe=1&ui=3&keyword=power%2Bon

Hope this can help you. 


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ALI_ES
ALI_ES Created Aug 16, 2020 10:56:35 (0) (0)
The Controller enclosure alarm indicator is turning RED  
little_fish
little_fish Reply ALI_ES  Created Aug 16, 2020 11:23:03 (0) (0)
Steady red: An alarm whose severity is major or higher is generated on the storage system. I see some errors in the log. It's better to contact TAC.  
(0) (0)
4#
little_fish
little_fish Admin Created Aug 16, 2020 09:30:03

Dear,
And you also can connect to local TAC to check the log and get farther help:

http://e.huawei.com/en/service-hotline

Thank you.
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5#
ALI_ES
ALI_ES Created Aug 16, 2020 10:58:03

Posted by little_fish at 2020-08-16 09:20 Dear ALI,Please follow the right procedure to power on the S2200T, and make sure all devices have be ...
The controller enclosure power indicator is turning RED
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little_fish
little_fish Created Aug 20, 2020 00:59:39 (0) (0)
Dear, have you solved your problem?  
(1) (0)
6#
Phany
Phany Created Aug 17, 2020 02:56:54

It's hard to tell the reason from your log, maybe dirty data, hardware faulty...
Do not remove or insert the controller. Otherwise, data may be lost.
Try to contact the local TAC.
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