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OceanStor Dorado5000 V3---Coffer disk is faulty.Error code:0x40000a12 alarm after power interruption

Latest reply: Dec 1, 2018 00:10:32 409 2 1 0 0
OceanStor Dorado5000 V3---Coffer disk  is faulty.Error code:0x40000a12 alarm after power interruption


In case this equipment power supply is suddlenly interrupted, it can show the following alarm, in the system event logs..

5321236    2018-11-16 04:51 DST    0xF000A0108    Fault    Major    Recovered    2018-11-16 04:51 DST    Coffer disk (Controller Enclosure CTE0, slot ID 3, serial number 2102351KCM0000000000, bar code 2102351KCM0000000000) is faulty.Error code:0x40000a12.
Step1 Check whether any coffer disk is removed.
    1.1 If yes, insert a coffer disk. The newly inserted coffer disk must be of the same capacity and type as other existing coffer disks. If alarm Coffer Disk Is Faulty persists=>[Step2].
    1.2 If no=>[Step2].
Step2 Check whether alarms are generated indicating disk faults.
    2.1 If yes, replace the faulty disks. If alarm Coffer Disk Is Faulty persists=>[Step3].
    2.2 If no=>[Step3].
Step3 Collect related information and contact technical support engineers.

This kind of alarm after power supply to OceanStor equipment is suddenly interrupted can appear, for example, when there is a general datacentre failure, and it does not mean the coffer disk is faulty and need tobe replaced.
However, it is recommended to check:
1.-First confirm if a power supply existed.
2.- Check the coffer disk alarm is recovered.
3- Check there are no other alarms
In case of any doubt  or just to double check, collect logs and report to the TAC to check in detail.

Do it need Smartkit tool for disk replacement or can replace it directly ?
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  • x
  • convention:

First it is important tocheck if the disk is faulty or not. In case it is confirmed by TAC it is faulty, SmartKit is used to replace it, check the specific documentation for your product for further reference
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  • x
  • convention:

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