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Number Is Displayed Abnormally

Latest reply: May 20, 2018 07:13:57 639 2 0 0 0

Hello, guys!

Good day to you!

Today I will share with you the solution to the number is displayed abnormally.


Symptom

The symptoms are as follows:

  • The number is displayed incorrectly.

  • The number cannot be displayed.


Possible Causes

The possible causes are as follows:

  • The Calling Line Identification Presentation (CLIP) service has not been enabled on the carrier side.

  • The Calling Line Identification Restriction (CLIR) service has been enabled for the user. If the CLIR service is enabled for a user, the user's number cannot be displayed for the called party.

  • The related number change rule is incorrect.


Procedure

1. Log in to the LMT, run the show subscriber dn <string> type newservice command to check whether the CLIR service is enabled for the calling user. By default, the service is disabled.

New Service
---------------- ------------ ----------------------- 
  Rights           Register     Information           
---------------- ------------ ----------------------- 
NORMAL           Y                                    
CALL_WAITING                                          
WAKEUP_CALL                                           
UNICALL                                               
ABBREVIATIVEDIAL                                      
CLIP             YCLIR             Y                                   CALLLIMIT                                             
DDS                                                   
ABSENT_USER                                           
CFU                                                   
CFB                                                   
CFNR                                                  
CFO                                                   
HOOKING_TRANSFER Y                                    
AMEND_PASSWD     Y             
CANCEL_ALL_NS    Y                                    
CALLPARK                                              
CNIP             Y                                    
------- Matched record number : [18] -------
====  Command executed success !  ====


  • If the preceding information is displayed, the CLIR service is enabled. Run the config modify subscriber dn <string> operatenewservice del newservicerights clir command to disable the service.

  • If the information that is displayed indicates that the CLIR service is disabled, go to the next step.


2. Check the number change rule for the outgoing call prefix.

   a. Run the show prefix dn <string> command to check whether a number change rule has been configured for the outgoing prefix.

  • If the trunk has been configured, see 2.a to check whether the configured number change rule is correct.

  • If no trunk bearer is configured, go to the next step.

   b. Run the show tgld command to check whether the trunk bearer has been configured. 

Trunk Group Load
CallSourceNo OfficeNo Prefix PeerRingBack CLIPreDeal CLIIndex CldPreDeal CldInde
x
------------ -------- ------ ------------ ---------- -------- ---------- -------
1               0       6890    NO          YES        1
====  Command executed success !  ====

  • If a number change rule has been configured, see 2.a to check whether the number change rule is correct.

  • If no number change rule is configured, go to the next step.


3. If the PRA trunk is configured for interconnection, run the show softargu configinfor id 257 command to check whether the trunk numbering scheme is the same as that for the peer end. If not, run the config softargu type 257 value <string> command to change the trunk numbering scheme.


Thanks for reading!

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