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Not working

Not working

Created: Dec 25, 2021 15:46:29Latest reply: Dec 27, 2021 15:06:35 233 3 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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Have problem when try log in to https://intl.fusionsolar.huawei.com/
Write 

@

Bad Message 431

reason: Request Header Fields Too Large

@


Google Chrome 78.0.3904.108


I try clearing cache but the problem is the same after I push button login.


The app is not working either 


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gzzz
Admin Created Dec 25, 2021 20:57:28

Hello, friend.

Sorry, try to log in to the FusionSolar system using another browser. You are advised to log in later. You can also contact the PV center for help. You can send an email to the following email address describing your problem and attaching your SN number.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America Email: la_inverter_support@huawei.com 

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nochhie
nochhie Created Dec 26, 2021 11:19:33 (0) (0)
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gzzz
gzzz Admin Created Dec 25, 2021 20:57:28

Hello, friend.

Sorry, try to log in to the FusionSolar system using another browser. You are advised to log in later. You can also contact the PV center for help. You can send an email to the following email address describing your problem and attaching your SN number.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America Email: la_inverter_support@huawei.com 

View more
  • x
  • convention：

nochhie
nochhie Created Dec 26, 2021 11:19:33 (0) (0)
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Confucius
Confucius Moderator Created Dec 27, 2021 15:06:35

@Shuailaowai could be something related to your DNS so please try to connect your laptop to a temporrary mobile hotspot and then please try to access the https://intl.fusionsolar.huawei.com from there to see if works normally.

If works, menas that there are some DNS issues from your ISP.

Also, where are you from, which country you're trying to connect?

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