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Not connecting to WiFi

Not connecting to WiFi

Created: Jan 25, 2022 09:56:44Latest reply: Feb 19, 2022 16:07:24 241 5 2 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi everyone!

I apologise if someone else has posted about this. I did have a look on the page but didn't see anything and I have no idea how to search for posts https://showbox.tools/ ...

Anyway, my phone and my wife's phone have suddenly stopped connecting to our WiFi at home and we're having to rely on mobile data for Internet https://speedtest.vet/.

This morning I've been troubleshooting and followed some guides online for a potential fix. My daughters tablet connects fine and Internet through a wire works fine. Both of us have the same phone and we have the exact same issue. It started being faulty a few days ago.

Has anyone else encountered this issue? Could it be an update which has done it? It seems too coincidental that two phones in the same family have the same problem.

I've restarted the phone, router, forgot the WiFi and reconnected and reset my phones network settings. Barring a full factory reset, I've tried everything that basic troubleshooting suggests.

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olive.zhao
Admin Created Jan 25, 2022 09:59:31

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support , where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via.

Have a nice day!


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olive.zhao
olive.zhao Admin Created Jan 25, 2022 09:59:31

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support , where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via.

Have a nice day!


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Unicef
Unicef MVE Created Jan 25, 2022 10:59:56

Hello friend hope below links can help u:

https://consumer.huawei.com/en/support/content/en-us00409839/
https://consumer.huawei.com/en/support/content/en-us00692621/

Thanks!
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Saqib123
Saqib123 Created Feb 3, 2022 17:35:55

Issue Resolved
Thank You
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Zemo_Mccracken
Zemo_Mccracken Moderator Created Feb 19, 2022 14:23:36

Good to be aware of such info Unicef.
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Majdi.Chebil
Majdi.Chebil Moderator Author Created Feb 19, 2022 16:07:24

Thanks, it's useful
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