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No values in Energy Flow ...

No values in Energy Flow overview

Created: Jun 13, 2021 10:23:53Latest reply: Jun 14, 2021 09:55:34 354 5 0 0 0
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Good morning,


We recently installed a PV installation with a SUN2000 inverter and a LUNA2000 battery.

I'm getting no values in the application as of yesterday, worked fine before:

no value

However the graphs showing my consumption and battery information works fine so the date is there, it's just not displayed correctly in the application overview.

Can someone help me?

Troubleshootingfusionsolar bugFusionSolar Disappea

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BetterMing
Created Jun 13, 2021 10:57:25

Hello, dear.
Fusionsolar app data display error, this may be a bug, you can send inverter Sn number + problem description to this email EU_ inverter_ support@huawei.com

Thanks!

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Nino_Chou
Nino_Chou Admin Created Jun 13, 2021 10:26:59

Hello, friend!
It's nice to meet you in the community.
We're working on getting the right answer for you.
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3#
BetterMing
BetterMing Created Jun 13, 2021 10:57:25

Hello, dear.
Fusionsolar app data display error, this may be a bug, you can send inverter Sn number + problem description to this email EU_ inverter_ support@huawei.com

Thanks!

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  • convention：
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sachandio
sachandio Created Jun 13, 2021 20:27:33

Good answer
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Jonathan_1992
Jonathan_1992 Created Jun 14, 2021 09:55:34

Posted by BetterMing at 2021-06-13 10:57 Hello, dear. Fusionsolar app data display error, this may be a bug, you can send inverter Sn number ...
The problem solved itself the day after. Very strange
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BetterMing
BetterMing Created Jun 21, 2021 02:49:57 (0) (0)
Maybe this bug has been fixed.  
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