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NMS not loading...

NMS not loading...

Created: Jan 25, 2022 14:59:45Latest reply: Jan 25, 2022 15:11:05 175 3 0 0 0
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Hello...
I login to my imaster NCE account..when I clicked on the Network Management app it refuse to load.. while every other apps on the imaster NCE works perfectly well....

Please can anyone help on what to do....

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liqiang185
Admin Created Jan 25, 2022 15:10:35

Dear friend!

Please refer to the following possible causes and solutions:

1. Log in to the NCE management page and check whether the network management application process is running. If not, manually start it.

2. The database runs abnormally. Restart the database.

3. If the icon of the network management app is gray, the client mode may be changed to local mode. You need to install a local client or set the client mode to remote mode.

4. The IP address of the internal module of the NCE server is incorrect or has been changed. Please restore the original settings.

5. The Java process for starting the WebSwing is deleted by the antivirus software. As a result, the NMS App cannot be started. Manually copy a javaw.exe from another client of the same version.


Thank you!

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Y_T_Z
Y_T_Z Admin Created Jan 25, 2022 15:00:02

Hello, dear.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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3#
liqiang185
liqiang185 Admin Created Jan 25, 2022 15:10:35

Dear friend!

Please refer to the following possible causes and solutions:

1. Log in to the NCE management page and check whether the network management application process is running. If not, manually start it.

2. The database runs abnormally. Restart the database.

3. If the icon of the network management app is gray, the client mode may be changed to local mode. You need to install a local client or set the client mode to remote mode.

4. The IP address of the internal module of the NCE server is incorrect or has been changed. Please restore the original settings.

5. The Java process for starting the WebSwing is deleted by the antivirus software. As a result, the NMS App cannot be started. Manually copy a javaw.exe from another client of the same version.


Thank you!

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  • convention：
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4#
fuzi_yao
fuzi_yao Admin Created Jan 25, 2022 15:11:05

Hi, friend！
Please tell me the version number of the device, whether it is newly installed or the problem occurred during use. Also, check the system log of nce.
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