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‘Network Extension’ tab not display

Created: May 8, 2021 08:25:58Latest reply: May 8, 2021 10:28:47 134 3 1 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello,

When we try to access SSL VPN using Chrome browser, the 'Network Extension' tab not display, but it works when using IE. Please advise if there are any necessary settings on Chrome.

Device: USG6525E, V600R007C00SPC20

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Featured Answers
Popeye_Wang
Admin Created May 8, 2021 08:26:39

Hello,
Please check the browser version.

To enable users to access network extension services through the Firefox, Chrome browser, the network administrator needs to upload the SecoClient software on the System > VPN Client Upgrade page of the FW web UI. In addition, only the network extension services can be configured on the virtual gateway of the FW. The certificate authentication mode cannot be configured there.

When the preceding conditions are met and if a user accesses the virtual gateway login page through a browser, the system prompts the user to download and install the SecoClient software. In V600R007C00 and later versions, the device supports access to the virtual gateway login page through Chrome (42 or later) or Firefox (52 or later). In this case, you need to install the corresponding extension plug-in as prompted and install SecoClient 7.0.2 or later. After the SecoClient software is installed, the user can access network extension services after refreshing the login page. If the current operating system of the user does not support the installation of the SecoClient software, the user cannot access network extension services through the Firefox, Chrome browser.

usg

Refer to: https://support.huawei.com/hedex/hdx.do?docid=EDOC1100092598&id=EN-US_TOPIC_0199036230&lang=en


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chenhui
chenhui Created May 13, 2021 06:51:09 (0) (0)
Great to learn!  
All Answers
Popeye_Wang
Popeye_Wang Admin Created May 8, 2021 08:26:39

Hello,
Please check the browser version.

To enable users to access network extension services through the Firefox, Chrome browser, the network administrator needs to upload the SecoClient software on the System > VPN Client Upgrade page of the FW web UI. In addition, only the network extension services can be configured on the virtual gateway of the FW. The certificate authentication mode cannot be configured there.

When the preceding conditions are met and if a user accesses the virtual gateway login page through a browser, the system prompts the user to download and install the SecoClient software. In V600R007C00 and later versions, the device supports access to the virtual gateway login page through Chrome (42 or later) or Firefox (52 or later). In this case, you need to install the corresponding extension plug-in as prompted and install SecoClient 7.0.2 or later. After the SecoClient software is installed, the user can access network extension services after refreshing the login page. If the current operating system of the user does not support the installation of the SecoClient software, the user cannot access network extension services through the Firefox, Chrome browser.

usg

Refer to: https://support.huawei.com/hedex/hdx.do?docid=EDOC1100092598&id=EN-US_TOPIC_0199036230&lang=en


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chenhui
chenhui Created May 13, 2021 06:51:09 (0) (0)
Great to learn!  
Unicef
Unicef MVE Created May 8, 2021 10:28:47

Good
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