Sometimes on FusionSolar APP you can see on the top of screen, the message " The network is abnormal. Please connect your phone to the internet. ". This message don't means a problem with the internet, but means a comunication problem with FusionSolar portal. In other words, check the WI-FI connection of the cellphone, and check the portal IP adress on the LOGGIN SETTING > DOMAIN, it have to be the correct IP adress of the FusionSolar for your location.
NETWORK ABNORMAL on FusionSolar APP
Created: Aug 26, 2019 13:34:10Latest reply: Dec 30, 2019 17:39:51
3921
3
1
0
1
- x
- convention：
- Emotion(0)
Confucius
Created Jan 2, 2020 05:17:59
(0)
(0)
Hi, Is not necessary to input any IP address: on the Domain dame you have to select FusionSolar(Global) or intl.fusionsolar.huawei.com. But before to do that, be sure that your inverter is connected to your Wi-Fi router and the connection succeeded. If still have an issue, send an email to eu_inverter_support@huawei.com |
Comment
Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
- Politically sensitive content
- Content concerning pornography, gambling, and drug abuse
- Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
