Netcol 5000 fails to start

Latest reply: Mar 20, 2020 06:44:30 243 1 4 0

Hello everyone, I will share with you the possible reasons why Netcol 5000 cannot start and how to deal with it today.


Issue Description

The customer turned ON the Netcol5000 which was not getting ON, and even LCD screen was also not getting ON.



Handling process

We cross-checked power with a clamp power meter on the transformer where the transformer was not supplying power to the motherboard.

check


Root Cause

Pulled out the fuse and measured it, we found the fuse was damaged.

check

check


Solution

After replacing the damaged fuse, the network management works normally.


Hope that can help you!Thanks!

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wissal
MVE Created Mar 20, 2020 06:44:30 Helpful(0) Helpful(0)

Clear, excellent explanationNetcol 5000 fails to start-3247848-1
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