Need help to clarify NCE-FAN

Dear friend!
Please rest assured that we'll be back with an answer shortly.

Hi Dear,

1, Please confirm the version of NCE.
2, Please confirm the NCE esn the same with the license
3, Open and check the license files confirm the information correct or not.

As indicated by NCE:
symptom: many services on the master and slave servers are started at the same time, but some services are not restarted.

Problem analysis:

1. Check the historical tasks of user operations. It is found that no service is restarted.

2. Select several microservices and check the logs. It is found that the services are not stopped. Instead, they are stopped and then started 5 minutes later.

3. In addition, no core file exists and a large number of services are restarted. Therefore, the possibility of core dump at the same time is low.

4. Check the /var/log/loacalmessage log on the local host. The log shows that the ipmc service is executed to restart all services except the whitelist service. ipmc_adm -cmd stopapp -tenant U2020 -ignore enablelist.:

It is learned that the whitelist is used for services other than the CloudSOP bus service. There are about 10 write services on the platform. Therefore, some services are not restarted.


5. Analysis shows that all services on the master and slave servers are restarted. In addition, the root or ossuser user is switched to the ossadm user by running the command. The cause may be a script operation of a service or a manual operation. However, the -ignore enable list parameter is not added to the command. This problem may be triggered by the mediation uninstallation.

Hello, friend!

According to the problem description and information provided, this problem is caused by an error in setting the proxy service. As a result, NCE information is incorrect and cannot receive the correct information.

Contact Huawei technical support to locate and rectify the fault.

Thanks!